Omnisend Email Marketing & SMS

Love hearing this! We want creating newsletters to be the easy part so you can focus on what matters most - your audience. Thanks for being with us.

Thank you for your feedback - we appreciate you sharing it.
We'd like to clarify how our pricing works for anyone reading this. Omnisend charges based on billable contacts, not the number of emails or campaigns sent. Billable contacts include:
• Subscribers - contacts who opted in to receive marketing
• Non-subscribers - contacts who placed an order, abandoned a cart, or created an account without opting in to marketing

Our pricing is publicly available, so there are no surprises - and we're always happy to help find the plan that best fits your sending volumes and contact list size. Feel free to reach out to our support team via the in-app chat or at support@omnisend.com and we'll be glad to help.

Thank you for taking the time to share your experience. We understand how disappointing it can be when the pricing you expected doesn’t align with what you see when reviewing available plan options.

To clarify, the $16 plan shown on the Shopify App Store is a starting price and applies to stores with up to 500 contacts, including 6,000 email sends to that audience. As the size of an account’s contact list increases, pricing adjusts automatically to the corresponding tier to support that audience size. (https://www.omnisend.com/pricing)

Omnisend pricing is based on the number of contacts rather than only the number of emails sent. Even if email volume is low, supporting a large audience still involves deliverability, compliance, and infrastructure costs, which is why we do not currently offer a purely pay-per-email model, though this feedback has been shared internally.

We recognize that this pricing structure can feel misleading when the audience-size limits are not immediately clear, and we appreciate you calling this out. Our team is actively reviewing how this information is presented to make expectations clearer upfront.

If you decide to review your options or need support at any point, our team is here for you.

So glad you're seeing improvements already! Strong automations make a real difference, and having solid support plus resources at your fingertips means you can move faster. Thanks for trusting us with the switch.

Vielen Dank! We built Omnisend to be intuitive from day one, so it's great to hear that's coming through for you. Our support team is always here to help you get the most out of every campaign and drive real results.

Danke vielmals! We’re really happy to hear you received quick, effective support and picked up something new that makes your work easier. That’s exactly what we aim for, and you’re always welcome to ask questions anytime.

Thanks so much! We designed Omnisend so anyone can create professional emails without needing to code. It's great to hear the video guides are helping you get results quickly!

So glad to hear it! Easy to use and great support are two things we really care about getting right. Here to help whenever you need us.

Really appreciate you highlighting the team's work on this. Getting domain verification handled quickly keeps everything on track, and we're happy the team could make it smooth for you. Thanks for trusting us to help you through it!

Appreciate you sharing this! When your first campaign comes together easily and syncs seamlessly with Shopify, you're set up to see real results. We're with you as you build this success.