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Great service from Luiz today. He was really helpful and knowledgable and gave me answers to my various questions. Thank you
Easy to use and Kayque was very very helpful.
Hello there,
Thank you for your review! We're glad to hear that you found the platform easy to use and that Kayque was especially helpful.
If you need any more assistance or have further questions, please don't hesitate to reach out. We're here to help!
LOVE this app!! Very user friendly and easy to navigate. When I had a problem understanding how to integrate discounts, Deniz was able to assist me without delay and came to my rescue when I needed help.
My problem was addressed and solved within about 10 minutes of my reaching out. Customer service is top-notch and I am confident that any future questions will be answered immediately.
Thank you, Deniz!!
great. very helpful.
I have had some issues with Omnisend since beginning using it, from it's limitation of sizing (popups) to a few other things. But today, I put the account on a freeze to explore some options and better looks, and they charged me for the freeze and also charged me for the next month of service. Doesn't get much more corrupt than that. I reached out to support (which they make difficult) and go a non-answer answer of let me pass this to someone else. Taking this and the price increases into account. I would advise against using Omnisend anymore, but be careful how you get out. They may charge you more for leaving.
Hi there, we appreciate you for taking the time to leave Omnisend a review.
We apologize for not being able to get back to you sooner on the matter.
Indeed, freezing your account does have a fee and see that you were charged for your subscription before freezing your account. Our billing team refunded the charge for such subscription as soon as you reached out to our support team to assist on the matter.
As for experiencing certain inconveniences with our product, please do not hesitate to reach out to our support team at support@omnisend.com, and our team will be more than to assist on any questions or concerns you may have.
Have a wonderful day.
Been using this app for a number of years and am very happy with it. Diego helped me understand how to use the automated abandon cart flow, I'm still very pleased with Omnisend.
I would agree with others that this app is easy to use and not overly complicated. The response to me my questions are always very quick. I would recommend this app to everyone. I just had more questions about on automated flows and the support I received from Karine, Joy and Diego was top notch.
Always so incredibly helpful! Not only do they fix the problem but guide and give insights into future campaign success.
Thanks a million! We’re all about solving the problem and setting you up for future wins, kind of like a two-for-one deal, but way better! 💪 Here’s to many more successful campaigns ahead!
Have been using Omnisend for the last 3 years and the customer service/ support is not good. I have tried to cancel the account since October 25th, and they do not respond to me. Furthermore, we had a success manager who never replies to emails or does a monthly check-in as we have with other platforms. Would not recommend this platform. Run away!
Hello there! Thank you for your review!
Our customer support team was able to reach out to you to help you resolve the issue you were having, and received confirmation from your side that everything runs smoothly.
We hope everything works on your end, if not - please don't hesitate to reach out at support@omnisend.com or in-app chat.
Super useful app with great customer support. I was running into a problem adding our custom domain email and Bassma, Baarath and Stefan from support were all really nice and helpful and were able to get everything sorted out. Creates beautiful emails and makes something with the potential to be extremely complicated very intuitive as well as effective.
The app is great, has all the necessary functions, and is reliable. Omnisend's real strength is its amazing support. They have always been fast and helpful, and big thanks to Joy for saving me a lot of stress.