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Mariia is incredibly helpful and solved our issues with the Welcome email sequence. I am very happy with the support.
Glad to hear Mariia worked her magic on your Welcome email sequence! We’ll keep the support coming, no speed bumps allowed. 😊
Saleh was the best! he was extremely kind, patient and helpful. I haven't experienced anyone help out quite as much as Saleh did. He 100% needs to be recognized for this as he saved omnisend a customer since we were exploring other options to find what we needed. Saleh let me know that I can get it done with omnisend.
Hello there,
Thank you for your glowing review! We're thrilled to hear about your exceptional experience with Saleh. His dedication to providing kind, patient, and helpful support is exactly what we strive for. It’s wonderful to know that his efforts have reinforced your decision to stay with Omnisend. We will certainly recognize Saleh for his outstanding service.
Thank you for sticking with us, and if you need any further assistance or have more questions, we're always here to help!
I've been using this app for a few months now and it's been great. I have used a few different email automation apps in the past, and they were clunky to work with or didn't have the features I needed.
Today, I was trying to do something with my audience segments and couldn't figure it out on my own. I reached out to the customer service chat for help, not really expecting to get more than what I found in the troubleshooting articles.
But I was pleasantly surprised!
Kayque was incredibly patient while helping me figure out some logistics when it came to sign-up forms and audience segments. In the end, we were able to find a resolution for my inquiry. He answered all my questions and didn't quit until we figured it out together. I appreciate his determination to ensure I had all the info I needed to achieve my goal.
Great customer support, guys!
Thanks for the awesome review! We’re thrilled to hear that Kayque had your back with those audience segments, customer support is our middle name! If you ever need more help or have questions, don’t hesitate to reach out. Happy marketing, and we’re so glad to have you on board!
Omnisend does absolutely great in supporting clients. Fast, to the point, if not at fisrt attempt, still trying to find a way to the solution until you get it, a model for many companies.
thxs again!!
Thanks for the shoutout! We believe in sticking with it until we find the solution—like a puzzle master who won’t give up! Happy to support you anytime!
Well organized guys and very helpful team from start to finish.
Thanks for the great feedback! 🌟 A well-organized and helpful team is what we strive for—so happy we hit the mark for you!
The Omnisend Team is amazing, always here to help 24/7. They helped us whenever we needed and provided the best answers. Thank you Team, truly PROs!
Thank you for the fantastic review! Not going to lie, we think we’re PROs too! 😎 We’re so glad to hear our team could help whenever you needed us. We’ll keep being here for you 24/7, ready to tackle anything!
Omnisend has been a great pal to all the stores I have created so far and also the ones I will create in the future.
It simply has all the features you would want to need, and the price is reasonably firm, unlike other competitors who might pump a little more for the same things.
One thing is for sure though, I'm really happy with the chat support, which always offers me good solutions to solve my problems, plus, is available at almost any time. A special mention to Didem who assisted me in my most recent case and who convinced me to write this positive review. Thank you :)
Hello there,
Thank you for your thoughtful review and for choosing Omnisend as your trusted partner across multiple stores! We're thrilled to hear that you find our platform comprehensive and reasonably priced compared to competitors. It's fantastic to know that our chat support has consistently provided you with effective solutions and that Didem's assistance was particularly notable in your recent experience. We appreciate your special mention and the positive feedback.
We're here to continue supporting your current and future stores whenever you need us. Thank you for your trust and support!
Super happy and easy to use! tried Klaviyo after using this but came back to this again.
Thanks for the love! Sometimes you have to take a detour to realize you’re already at the best destination. Welcome back, happy to have you with us again! ❤️
The ominisend team helps me a lot. Big big thanks to all of you guys.
Thanks a ton for the kind words! We’re thrilled to be your trusty sidekick on this email marketing adventure. If we had a trophy for best support team, we’d be polishing it right now, oh wait, we actually have one! 🏆 Let us know how we can help you next!
Customer service is prompt and thorough. I worked with Saleh who dug into my issue and helped me to resolve within a relatively short time. Tutorials are excellent as well for new users.
Hello there,
Thank you for your review! We're pleased to hear that Saleh provided prompt and thorough service, helping you resolve your issue quickly. It's great to know that our tutorials are also helpful for new users. We strive to ensure a supportive experience for all our customers, and we're glad to hear that you're benefiting from our resources.
If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help!