Rezensionen (5.964)

Gesamtbewertung
4,7
Anzahl pro Bewertungsstufe
  • 90 % der Bewertungen sind 5 Sterne
  • 5 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 4 % der Bewertungen sind 1 Sterne
26. Januar 2024

This software is great, all basic functions are free, and it is very seller-friendly. When you encounter a problem, the customer service responds promptly and will help you solve the problem comprehensively, which is great. I would like to give special praise to customer service Dilara, she is really great.

Lofarisbackdrop.de
China
21 tage mit der App
2. Februar 2024

Omnisend is easy to use and the customer service is excellent!

Oli & Tess
Vereinigte Staaten
Fast 5 jahre mit der App
7. April 2024

Extremely disappointing experience with Omnisend's customer service. After waiting 30 minutes for a response, all I received was a link to an article that did not solve my problem at all. When I tried to explain that the article was not helpful, they simply ignored me. I am still here, waiting for a solution. It is unacceptable for a customer service to be so negligent and unresponsive.

CholloCursos
Spanien
12 tage mit der App
Omnisend hat geantwortet 9. April 2024

Hello there,

We're truly sorry for the frustrating experience you had with our customer service. We always aim to provide prompt and helpful support, and it's disappointing to hear that we fell short in your case.

We want to clarify that our agents typically share guided articles to help with general questions, especially those related to specific features in the email builder. However, we understand that your situation required more personalized assistance, and we apologize for any misunderstanding.

I'm pleased to inform you that a senior agent has reached out to you via chat to address your concerns directly. Please feel free to engage with them there, and they'll work diligently to find a solution for you.

Thank you for your patience and understanding.

18. Dezember 2023

I love Omnisend for email. Easy to use and great customer - they are knowledgeable and answer quickly.

Creative Designs of the OBX
Vereinigte Staaten
Mehr als ein jahr mit der App
17. Januar 2024

Super easy to use.

Great customer support!

Matija was super helpful!

Mamma G Cookies
Vereinigtes Königreich
12 monate mit der App
9. Februar 2024

We received excellent and prompt assistance from Maria. Thank you very much for your help!

Nomai
Finnland
4 monate mit der App
15. November 2023

Omnisend team is amazing! Maria helped me with very clear instructions and showed willingness to go even deeper in a topic.

Meda&Meggy
Estland
Etwa ein jahr mit der App
5. Februar 2024

So far so good. Karine was amazing. I'm really just learning email mktg, but I was trying to add something to my signup form that I couldn't quite figure out. Karine went right to it, showed me what I needed and got me on my way.

Novelty Nest T-Shirts
Vereinigte Staaten
3 tage mit der App
21. Dezember 2023

We love Omnisend as a team. They give us the ability to use emails in an appropriate way. Sıla is the most comprehensive support member, thank you so much for their support to e-commerce stores. Omnisend is our only choice :)

Cloche.com
Türkei
26 tage mit der App
15. Januar 2024

Great app. Highly recommend. The support team is great. I had a issue but Maria from Omnisend support team helped me immediately. Thank you!

Hoodie Scan
Bulgarien
Etwa 2 monate mit der App