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Bis jetzt finde ich die App recht gut. Nur ist es am Anfang unübersichtlich, ob die Automationsprozesse auch wirklich stattfinden. Ich hoffe das Omnisend sich gut um uns Kunden kümmert.
I am not sure why all the hype. I personally had the worst experience ever after switching from MailChimp, or rather trying to switch. The customer service is nonexistent, that's how unresponsive they are. I had a simple problem and after their initial suggestion I had to wait for two days didn't work, the support simply disappeared - NO ANSWER at all. Basically the app is way worse than MailChimp, there is no obvious way to set up any other account access, every person on your store has their own account and can screw things up from their free account with no way to fix it from yours, you have to keep switching between to find out who did what if the staff is not admitting it. It's simply atrocious so far and ever so clunky. I haven't tried to send anything yet and not sure I want to, after this initial clusterwhatever.
So sorry to hear you feel this way. We could not locate your conversation, could you send us an email to support@omnisend.com and we will solve your problem immediately?
As for the user right management, we truly appreciate your feedback. The team is currently working on this feature to ensure you have a possibility to differentiate what information might be visible for a particular user and empower the right person for your account. We expect to release this new feature very soon, by the end of Q2!
Seems pretty good so far. Good customer service shout out to my boy Luiz, being really helpful. That's all for now.
yes i like it yes i like it yes
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Easy to use intuitive platform and great support. Their pre-build automations get you started fast. Special thanks to Luiz for the support.
Super app, super responsive CS. I highly Recommend!
I use this for several sites and it is easy to put an email together with products for your Shopify shop that generates great results in terms of sales acquistions. We know if we send an emailer out it will generate a couple of thousand in sales.
Cannot even get their own Reactivation Automated Reactivation Campaigns going. Two months and still not anywhere nearer getting this resolved....I cannot really recommend them and would actually move to Klaviyo. PLUS they themselves don't know how their system works AND even worse, they overcharge you so watch your bills!!! PS: And to answer to their reply - AFTER several months and continuous pushing they made it finally work. It is NOT beginner friendly, not logical at all and if you have one tag wrong the whole campaign isn't working. So thanks for your very useless reply to my review. totally appreciate you have wasted hours of my life I could have happily invested into something else more productive.
Hello there! Thank you for your review!
We are sorry you faced such issues with your automation. From the conversation you were having with support, we can see that your automations seem to be working fine after changing the setup a bit.
Please don't hesitate to contact our support whenever you see any issues with your email, we'll be glad to assist you. You can reach out to our support at support@omnisend.com or via chat in-app.
Thank you for your review once again!
Great app.It's user friendly.I really like it .So far so good
i would recomend it to a freind.