Rezensionen (6.031)
Anpassen
-
Nach Bewertung
Limited capabilities (I'm used to Mail Chimp) and poor customer service. I had a time sensitive manner and they rudely responded to me and then fell silent in the middle of our conversation. I immediately asked for options/suggestions for help to correct the issue and was left with no answer or reason for the silence. Customer service to our clients is incredibly important to us, and this caused a delay in that.
Update: 10 minutes later I got an answer. Granted, the response didn't answer my question but explained that they had to go help other clients with an update in Europe. I added that it would have been nice to have it communicated to me that they were working on a response and helping other customers in the meantime - which is completely understandable. Instead, I got a defensive comment in regards to this review. She repeatedly told me how busy they were. Before she offered me the help I was requesting, I was asked to change or edit this review. So here is the edited review per Veronika's request. I was prompted again after receiving my answer.
I added a star because they did finally give me the option to resend an incorrect email which I appreciated and all I wanted in the first place. I was willing to pay for a day to resend the email, but will not be continuing with this service.
I added this app to my store today and so far so good! I love the automation emails options is have given me compared to other apps like cross-sell. Created my first campaign and i'm excited to see how it turns out.
Really easy to set up and very effective, i am glad i chose this app for my store, it helps with conversions.
Cool app. i am looking forward to working with omniscend
Very happy so far. Designing the email was very easy.
I DON'T really recommend this app, have no idea why automatically sent out the campaign, and the report only read by technical team internally, felt very disappointed…
Hello and thank you for taking the time to leave feedback!
Our Support Team discovered that the campaign you sent has since been deleted, so you were unable to access its report from your account.
But don't worry! By creating a segment of customers who have received a marketing message from you, you can see which contacts the campaign was sent to the deleted campaign. This campaign will be reflected in their marketing timeline as well.
Our customer service representative has contacted you with additional information on this matter.
Have a fantastic day!
Very Good. Very Good. Very Good. Very Good. Very Good. Very Good. Very Good. Very Good. Very Good...
not bad
Salma and her colleagues assisted me with setting up my first automated workflow. Over a couple of days with many chats, customer service ensured that I was up and running correctly. I am extremely pleased with their customer service and follow up.
New to omnisend but the customer support has made this process a breeze. Diego was exceptional and super insightful. He literally assisted me via chat for almost 2hours and with extreme patience.