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Difficult to understand. The app dont get my new customers.
This app was easy to install and it has very simple step by step instructions. I just created my first campaign and I am very excited to see my results!
I was using Mailchimp and I decided to switch to Omnisend because I thought it was better for Shopify (note: and it's more expensive). For the past two or three months, my sales have dropped, half of my customers don't get the emails, I had problems with the sync between other small issues. The support changes all the time so you never speak with the same person and every new person answers you a random answer.
I asked to speak on the phone with someone in order to solve all this issues and they have no phone support.
This app was a very poor choice.
So sorry to hear you are experiencing issues with deliverability. We have just signed the domain records for you to help you improve deliverability. Katherine will reach out to you today with guidance on how to set those up and other recommendations to improve open rates. We will follow the progress with you, with the right means and actions we will get email deliverability back on track!
Just started using this app. had trouble navigating through omnisend, Nikola was really kind and helpful in assisting and resolving my problem. It would be great if in case like a newbie like me whom had skipped the goals that there's a way for the goals to be redisplayed. Thank you
I used to this app to help me with promoting my store through emails. It was a very fluid and easy set-up. I was impressed with the user friendly windows it provided. Every window would be so simple to navigate and provided a step-by-step walk-through of what needed to be done next. It also offers tips on how to be more successful!
Non-existent support, in my case they have not answered me. The automation for abandoned carts is not working, the mails are not received
We apologize you did not get a response on time. Our service provider reported a problem where some of our emails were not delivered to our clients within the past few weeks. We can assure that the issue has been resolved as of 29th May. Our Customer Support Team reached out to you in a separate mail, please respond to us and we will find the best solution to your situation!
vraiment génial ! elle m'aide beaucoup en t'en que débutante! c'est vraiment génial je vous remercie elle m’évite de me prendre la tête sur des futilité la
So far so good, Im new in this app but I mange to launch my first campaign really fast and easy.
Transitioning from Mailchimp to Omnisend made EASY! 2 Thumbs Up.
Lot's of great features, a very valuable app, you'll love it!