Rezensionen (6.026)

Gesamtbewertung
4,7
Anzahl pro Bewertungsstufe
  • 90 % der Bewertungen sind 5 Sterne
  • 5 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 4 % der Bewertungen sind 1 Sterne
22. Oktober 2022

Es una solución perfecta! Hay muchísimo contenido que ayuda a conseguir emails, para posteriormente poder contactar con los posibles clientes. Además cuenta con un fantástico soporte al cliente. Cada duda que he tenido ha sido solucionada en un tiempo muy corto y de manera satisfactoria.

Puudukk Jewelry
Spanien
3 tage mit der App
Bearbeitet am 30. Januar 2017

Update: i cancelled my paid plan with soundest in mid december 2016, double checked 3 times to be sure the billing was stopped and was reassured by Veronika each time that it was handled, then was still charged. i contacted them for a refund about 25 days ago and they promised it would be processed immediately, but they still haven't done it.
my take: the only really good thing about this app is the product picker and auto update emails to customers, the java script and cookies they use are very aggressive and slow your page load by about 50%.. The links you make in their emails are routed through soundest, so the initial url your customers get is not your actual website. i think that they use your info for creating data that they sell, but not sure. most of the emails you send will go to the spam folder because they don't come from your address.
_________
previous: there is a problem with the "from" field that causes emails sent out to go to SPAM folder.
the "from" looks like this: : you=yourdomain.com@soundest.email on behalf of you @yourdomain.com
that, my friends, is causing most of the emails you pay for the program to make and be sent GO DIRECTLY INTO THE SPAM FOLDER because they are not sent from my actual email address. They asked for an additional $59 to change that so its actually your email address. otherwise, the functionality is good, but too many cookies used for tracking your users. customer service is good, and templates are ok. nice feature that allows you to choose products from your store and insert them directly into your emails.

Woodenearrings
Vereinigte Staaten
2 monate mit der App
4. Juni 2022

Excellent app for abandonment emails and SMS sending. I can create SMS campaigns with ease and I find it extremely useful when it comes to sending "in stock notifications", even with my highly customized theme this app did the trick with hardly any code at all.

BK Hobbies
Vereinigte Staaten
3 tage mit der App
11. Mai 2022

i am just got started with this so i have to come back and give a better review once i see how it work for my business

Babies Escape In Style
Vereinigte Staaten
3 monate mit der App
Omnisend hat geantwortet 13. Mai 2022

Hello, and thank you for taking the time to leave a review!

We're happy to see you've chosen Omnisend as a marketing tool for your business, and we'd love to hear additional feedback in the future!

Hopefully, you'll feel right at home with Omnisend, and if you have any questions, feel free to drop us an email at support@omnisend.com. We will gladly assist you!

Have a fantastic day!

10. September 2020

It's so easy to create a task whether for a form, automation or campaign. The user interface is very streamlined, easy to understand and follow. One minor suggestion, consider proof-reading some help files as I noticed some typos. Overall, this is a great app with lots of functionalities that will definitely help you grow your store. Highly recommended!

Elgoshopper
Philippinen
3 tage mit der App
31. Oktober 2021

Complicated to get started, hidden integration with Shopify so it does not show in your app store like other apps. It interfered with my current set up without me approving any changes. There is no quick and easy direct help - just a knowledge base.

Andy Cartwright
Südafrika
2 monate mit der App
Omnisend hat geantwortet 1. November 2021

Hello there! Thank you for taking the time to write a review for us, we really appreciate it!

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our product. Our senior support agent has reached out to you to assist in resolving your issue.

To use our app, no extra integration is required, except for installing it from Apps tab in your Shopify admin. Moreover, our free plan users are eligible to get 24/7 support via email, feel free to contact us at support@omnisend.com.

8. Mai 2018

I love this app ! Helped me tremendously!

Stu Pllc
Vereinigte Staaten
2 tage mit der App
2. September 2022

WELL WORTH THE MONEY! saved so many abandoned carts for us! we should have been using this when we joined shopify last year

Shop Taliban ®
Vereinigte Staaten
2 tage mit der App
7. Dezember 2020

I am using Omnisend since several months now and I am enjoying it unfortunately not to 100%. What I enjoy:
- easy to use and to setup
- price seems ok What I didnt enjoy:
- bad opening rates in my campaigns comparing to when I sent it directly in shopify (same user base, same kind of copy etc.) --> Omnisend 10-15% OR, Shopify 30-50% OR!!!
- the currency is shown wrong (Peru) and wasnt fixed until now
- the SMS supposed to cost 0.05 USD for Peru, but when I created a campaign it was not possible to meet the needed SMS lenght to only pay 0,05 USD. At the end I paid more than 3 times more for a very short SMS The worst of all, I am waiting now (and already tried to follow up) on an answer from the support related to the SMS thing and havent received any answers withing more than a week! Usually it was quite fast, so no idea what is happening right now.

Listogrill
Peru
2 monate mit der App
Bearbeitet am 27. September 2022

Unfortunately, after you disabled the function of viewing anonymous store visitors, your application becomes completely useless for me. Alas. There was a very convenient function.
Unfortunately, you will have to delete it in order not to load the store with an unnecessary application ...
Also, when creating a mailing list, there is no possibility to make adjustments to the list of addresses, settings (even there is a letter supposed to be late, delayed sending). After today's negative change in functionality - not the right application! I don't advise anyone!
Good luck

HollyHoop
Vereinigte Staaten
2 monate mit der App
Omnisend hat geantwortet 28. September 2022

Hey there! Many thanks for your review!

We hear you and rest assured: the decision to sunset the anonymous user data is just an intermediary step to introduce a more meaningful way to track your store visits and provide suggestions on how you can use Omnisend to your advantage. Stay tuned for more updates in this field!

Please note that there is a possibility to choose the segments when sending out a campaign; there also are options for scheduling your emails: you can do it based on your time zone or the time zone of your customer. You can find these settings once you finish designing your email.

If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.

Have a great day!