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I absolutely love Omnisend! The integration with Shopify makes managing emails for my online store seamless and efficient. Additionally, Karine's assistance was invaluable in setting up the app and she was extremely knowledgeable and helpful. Highly recommend for any ecommerce business.
My first experience with the support team has been great. Vlad was really helpful and knowledgeable. He took the time to investigate my issues properly and to come back to with clear explanations. He also asked for a follow up each time to make sure I was happy. The only comment I have is that answers are quite slow despite the fact that it's a live chat, so you have to be available to keep up with the conversation.
Great app and easy to use without complicate. Good job from the developer team. This is one of the best for my app in shopify.
Great Support! Great E-Marketing Tool. Everything you need for E-Mail Market. User-friendly and easy to use.
A breath of fresh air from the old email company we were using!
5 Star support! Never seen someone be there in the chat to help me with any questions to fast!
Absolutely amazing application. Great Automation, Campaigns, Forms and Prompt Customer Support. The problem is with Shopify however where I'm unable to disable shipping confirmation so the customer gets 2 mails instead of one. Omnisend offers an amazing all in one email marketing and forms solution from exit intent, standard to wheel of fortune popups. Automatic generated discounts from within omnisend as well. Pricing is extremely competitive and ten times better than klaviyo. Definitely purchasing their plan and I recommend others to try the 14 day free trial and use it. You'll end up buying it. Because it combines all the features of 10/20 apps on shopify in an intuitive interface for 16.99 / month.
Wow, thank you for such a wonderful review and overview of some of our features! Keep an eye on our What's next page, we are adding new things constantly so with Omnisend you can have all in one ecommerce marketing platform.
Just a quick note about the Shipping Confirmation, you have a possibility to disable Shipping Confirmation on Shopify side, just need to contact Shopify support and they will turn it off for you on their end.
Doesnt have standard features such as sending a file via attachment, when i ask to cancel having only signed up less than 24 hours before i was informed im not entitled to a refund as i had already sent an email out to my subscribers. I sent it out to test the email set up after what i thought i was on a trial period i feel i was conned into then having to pay a monthly fee to trial it. NOT HAPPY, tried to reason with customer support, no reasoning at all, its clear that 24hours this email marketing app is not what i need and it was not clear, so you would think they would use common decency and refund me. which they have refused to do.
Terribly sorry to hear about your experience, we will help you resolve all the issues you are having. Our Customer Support Team have already reached out to you to inform about the refund.
As for the feature you are looking for, with a lot of customers migrating from Mailchimp, we have committed to releasing a lot of new features before 14th May (https://www.omnisend.com/upcoming-features/). After the deadline we will continue developing the tool and send a file feature is on our list for the future.
Best email app I've ever used. Switched from Mailchimp. Was easy to create and looks beautiful and professional. I hope I can figure out flows now. They have great customer support.
finally. easy to use and got everything done. relieved, after installing and uninstalling several apps that wasn't fulfilling my need i came upon this. highly recommend
Worked great and was super easy to seat up! I ran into a small issue with verification and it was handled prokmptly within 5 minutes of sending an email I got a response. Thank you again!