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Worst support on Shopify! They have no clue what they are talking about. They kept switching with different agents giving multiple contradictory answers. Resulting in explaining the same thing over and over again, and losing potential subscribers in the meantime. They offered help from their technical support, but the technical team never helped. Over a week later: they will tell you to ask your own developer as their Technical Support is limited to acting only in internal situations! What a waste of time.
Greetings and many thanks for your review!
We're doing our best to provide you with accurate feedback, which requires our Support Team to escalate the problem to our Technical Department.
Following our Tech Team's examination, we determined that the issue is on your end. To ensure that the footer form captures and pushes subscribers to Omnisend, the form classes should be modified in the theme file. They are editable on your end only. As a result, our Technical Support team is unable to act on your behalf.
Our senior support representative has already contacted you with some additional information regarding this situation.
Have a fantastic day!
Great product so far. Free trial was great and I am now using the premium version because it works so well.
Great app, helped generate sales directly to my store.
This email program is easy to use and has a lot of great features. Easy to upload subscribers from various sources.
Worst customer support, they have a glitch in their system preventing us from reverifying any domain, it mentions the domain exists already. No customer support is present, no follow-ups are done. I have informed them about the issue over a week ago. DO NOT RECOMMEND! STAY AWAY
Hello there! Thank you for your review!
Our support team was able to reach out to you to help you resolve the issue you were having.
We hope everything works perfectly on your end, if not - please don't hesitate to reach out at support@omnisend.com or in-app chat.
I used this app to send my first Mmē. email after mail chimp and it was a breeze plus it had all the great features that mailchimp had. I highly recommend if you need a no fuss experience with pre-built templates and not limited to just your shopify product content
The easiest app I used. love it!
Wow, I am impressed with the capability of this app. Great app to take control of your subscriber and take care of your email marketing. Very user friendly and the support is great. Thank you for this app :)
Fast support and great customer care, Will stay on and evaluate
Wishlist
- A/B features on automated emails
- A/B 20% , continue with winner version on the booster feature
The greatest app ever! Very easy to set up a campaign, to create the content and so on. Also check their blog for more info about marketing.