Omnisend Email Marketing & SMS

Seems very easy to use and set-up within Shopify. I've used Klaviyo before but this seems to be just as feature rich for less money

Great app!
Easy to use. I've setup the cart recovery in a quick timeline. Overall it's good. I recommend this to everyone!

Cool app, It's helpful for email retargeting =)

I just switched over from MailChimp and sent my first campaign using Omnisend. So far its been a smooth transition and easy to use.

'Frustrated Ecom Store Owner'- I was initially very impressed by the ease of use and intuitiveness of the platform. However there were issues with the pre-set templates meaning that customers would register/subscribe and there would be a delay of 5 hours+ before a welcome email was sent. After a few emails back and forth Omnisend said they had ' discovered a bug and were working to fix it'. 4 Days later and no response back from CS despite chasing. I have been left with no option but to switch to another platform. Like anything, a good platform is only as good as the support behind it...

Limited capabilities (I'm used to Mail Chimp) and poor customer service. I had a time sensitive manner and they rudely responded to me and then fell silent in the middle of our conversation. I immediately asked for options/suggestions for help to correct the issue and was left with no answer or reason for the silence. Customer service to our clients is incredibly important to us, and this caused a delay in that.

Update: 10 minutes later I got an answer. Granted, the response didn't answer my question but explained that they had to go help other clients with an update in Europe. I added that it would have been nice to have it communicated to me that they were working on a response and helping other customers in the meantime - which is completely understandable. Instead, I got a defensive comment in regards to this review. She repeatedly told me how busy they were. Before she offered me the help I was requesting, I was asked to change or edit this review. So here is the edited review per Veronika's request. I was prompted again after receiving my answer.

I added a star because they did finally give me the option to resend an incorrect email which I appreciated and all I wanted in the first place. I was willing to pay for a day to resend the email, but will not be continuing with this service.

so easy to use really much better than them monkey competitors!!! So happy to have it all set up and withinn 10 mins first time using it!

I hope this helps. I'll update the review after I see how well the app helps

great app so far would recommend .