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WARNING worst EMAIL marketing app ever. Upon opening the account they banned it for no reason. Force my company to get "social" accounts to unlock it. What company forces you to get social media accounts to be able to have an account with them? this app is disgusting, outdated, horrible inbox rate. GO TO KLAVIOY..... Omni sucks and so does the support.
I did not like this app. Customer support is not great either. Poor app.................................................
Hi, we noticed that your experience was not good. But we just wanted to let you know that we are here for you. Our support is available via chat and email 24/7 and can guide you through the account setup. Polina reached out to you via email with some recommendations.
Good UI and fast customer support make this a must-have app for ecommerce. Would be nice to have a few more template options for the pop-up.
Absolutely love this app! It is a must have for business owners that want to build a community and engage their customers!!!
This app is much better than Mailchimp, I can do so much more. They have great customer service that response right away. I recommend this app and it's a low monthly fee.
This was a bait and switch for me. The details talk about being an all in one email platform but thats not true. If you want to send an informational email, you can't, if you want to send a thank you email, you can't, if you want to include only a video, you can't.
This app requires me to include a product in every email that I send. When I asked for help I was rudely informed that this platform is meant for businesses with more products than I have. It really turned me off and made me feel like a second rate business owner. Their customer services handled this really poorly.
Great for email campaigns! Really easy to use interface that gets the job done quickly. Haven't used all the features yet, but excited to keep trying them out.
Scammy app, the free plan doesn't exist even if we don't use the app. They stop the automation without notice
Oh no, you are mistaken, we have a FREE plan. Customers on the free plan can send email campaigns, up to 2000 emails per day! More, you can setup signup forms, including a Popup on your store, use our advanced segmentation feature to target your audience for best deliverability results, and utilize the reports to check opens, clicks, sales rates, and more! Detailed pricing plans here >> https://www.omnisend.com/pricing/
If you need more time testing our app, just reach out to suppor@omnisend.com and we will grant more trial days for you :)
A pretty positive start!
Just installed Omnisend and had a few issues with setup (our lack of technical expertise was the problem not Omnisend). Diego, in support, was knowledgeable, helpful and fast! It's rare these days for most live chat agents to actually provide real support, AND have the right answers 'out of the gate', but that's exactly what we received. It makes a big difference starting out with a new application knowing that someone is there to help 24/7, instead of having to wait until the next business day.
Diego made the somewhat scary switch from our previous (well known) email marketing service to Omnisend a lot easier.
Thank you for your feedback! Our team always here to help:)
i would like to send the emails with the names of the users, Also I have several emails from my business, could you please add the option to send the emails from different emails!... thanks!
Hello there and thank you for your review!
We do have both features you've mentioned, our support representative has reached out with more details on this matter.
If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.
Have a great day!