Omnisend Email Marketing & SMS

Merci beaucoup pour votre retour incroyable! 😊 We’re thrilled to hear that you’re finding the free plan perfect for starting out and that Mariia could provide such quick and precise support. Rapid assistance is definitely key, and we’re so glad we could meet your expectations. Thanks for choosing Omnisend — we’re here whenever you need us! 🚀

Thank you, Peter! 🎉 Mathías might need to frame this review—it’s that good! We’re so happy he could make your experience exceptional and help you transition to Omnisend so seamlessly. We can’t wait to see how your automations take off!

Hi there,

Thank you for sharing your wonderful experience! We’re delighted to hear that Sanya’s patience and expertise made your setup process feel smooth and manageable. Your satisfaction is our priority, and it’s great to know she went above and beyond to help.

If you need any more assistance or have further questions, don’t hesitate to reach out—we’re here to support you!

Grazie tante! 🎉 We appreciate your kind words and look forward to supporting your success!

Waaaay better? Now that’s what we love to hear! Ease of use and swift support are what we aim for, so knowing we hit the mark makes our day. Let’s keep making great things happen together!

We’re sorry to hear that the service you received didn’t meet your expectations — that’s certainly not the experience we aim to provide. That said, we’re glad to see that our senior support technician has since addressed all your concerns.

We hope this resolution has improved your experience, and we’re always here to assist with any further questions or needs.

Your feedback helps us improve, so thank you for taking the time to share it!

Thank you for sharing your experience. We’re sorry to hear about the issue you encountered with the signup form.

Our senior support specialist has thoroughly investigated this and confirmed that the Omnisend app has been uninstalled, the form status is disabled, and there are no remaining Omnisend snippets in your store's code. We've also checked your website directly and did not find any ongoing connection to Omnisend (we've sent you screenshots confirming these findings via email). Given that uninstalling Omnisend automatically disconnects it from your store, our forms can no longer appear there.

It’s possible that the signup form you’re seeing is coming from another platform or is being displayed due to browser cookies or cache. We’d be happy to assist you further in pinpointing the source of this form to ensure everything is working smoothly on your end.

Your experience matters to us. If there's anything else we can do to make things right, we're just an email away!

We love hearing that! 😊 Thanks for the kind words! We’re thrilled you had a great experience — here’s to many more!

Thank you for sharing your feedback. We understand that unexpected charges can be frustrating, and we’re here to clarify and ensure transparency regarding your billing.

As with most email marketing platforms, Omnisend’s pricing is based on the number of contacts (subscribers and non-subscribers, we do not charge for unsubscribers), meaning higher contact lists or additionally purchased email credits can lead to added costs. When your account exceeded the included email credits, additional credits were offered and purchased from your side to allow you to continue sending email campaigns, resulting in the $69 charge on October 26th. This charge was solely for the extra credits used beyond your regular monthly allocation.

Our senior support specialist has reviewed each past invoice with you in detail to ensure clarity on your billing history and the options available to optimize your plan. We genuinely appreciate the chance to work with you on finding a solution that better aligns with your needs moving forward.

If you have any further questions or if there’s anything else we can assist with, please don’t hesitate to reach out.

We appreciate you giving us the opportunity to address your concerns and look forward to supporting you moving forward.

Who needs a setup manual when you’ve got Saleh? 😎 We’re so glad he took the time to make the whole process smooth and stress-free for you. Your recommendation means the world to us — thank you!