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Honestly, I have just experienced the best customer service ever! Kristina is a ROCKSTAR. She went above and beyond to help us fix an email domain issue. She was there with us step by step, communicating clearly all the way. Now I love Omnisend even more. Thank you for your amazing product and SERVICE.
all emails landed to the spam folders and has received so many complains from customers even they added to priority the next email wasn't received. I have a loyal customers who never received any emails from me. we have checked her details and she subscribed and emailed you about this issue and didn't get answers or found the solution. unfortunately the app way too expensive for a small businesses and doesn't help at all to grow my business. the free option basically enough for nothing. 250 emails is basically nothing. If I send only 250 emails only 10 precent will open as you have explained to me and how to make money from that? I have found much better marketing app for that which allow to send 10k emails / for free than only need to pay a small amount after 1k email to send every month. compare to your pricing list that is much better and even those emails land in to the spam folder just like your emails I still don't need to pay $130 / month. So thank you but I think you overcharge for nothing which is not help for any businesses especially during this difficult time.
Hello there! We appreciate your feedback!
Here at Omnisend, we place a high value on anti-spam policies. We've noticed that your most recent campaign generated a high volume of spam complaints, which were generated by a segment of your audience that isn't engaged.
Because inactive subscribers are not engaging with your emails and are marking them as spam, ISPs will devalue the content you send, making it less likely that your emails will land in the main inbox for the rest of your contacts.
While many contacts will unsubscribe from your mailing list (which will have no effect on your deliverability), a portion of your list will simply mark your emails as spam (which does have a negative effect on your email deliverability). By removing contacts who do not wish to receive your emails, you can decrease your complaint rate.
Additionally, we'd like to point out that your account was not paused at any point, and that all of your campaigns were sent successfully.
The pending status of the campaign that you mentioned is simply the first stage of sending. As the sending process progresses, the campaign's status automatically changes to "Sent".
Our support representative has contacted you to provide additional guidance on this subject. We encourage you to heed their advice, as it will assist you in cleaning your list and ensuring the highest possible deliverability rate.
Have an amazing day!
Has been using this tool for a few month, it is very simple to use yet get the job done. You just follow the steps and drop in some content / links and you are good to go.
This is exactly what I was looking for. Easy to use and to the point. Since I have 5 stores it would be nice to have an overall pricing package.
Welcome to Omnisend, we are pleased to hear your experience is great so far. Our teams put 100% each day to improve Omnisend tool and to provide the best support to our customers. Did you get a chance to talk to Will about the pricing package yet? If not, please register for a DEMO call here: https://www.omnisend.com/demo/ to discuss all the remaining questions you have!
Customer Success Team
Good app for email marketing, no complaints about the features and functionality. Deniz from support was a great help answering all the questions we had.
I've just installed it and I think it is amazing! It is really easy to send campaigns. Congrats!!
I've been using Omnisend since 2019 for my Shopify stores and have been pleased with their service. There have been a few hiccups along the way through the 4 years, but overall I am happy! I've tried several other email marketing services but always came back to Omnisend. Eventually moving all my stores over! Their team has been very attentive, caring and constantly improving their product. I find their pricing to be fair for all that they offer. Whenever I need help or have any questions, I'm able to reach them through their chat box. They always respond to me within minutes to a few hours, and my queries are addressed quickly. I think they've become even faster the past year or so. Especially with a query I had this past week. Yuliia helped me to resolve it in less than 24 hours. I look forward to seeing how Omnisend continues to grow and improve. I hope they give their major competitor which starts with a K, a run for their money. :)
A lot of features and great support! I love the segmentation very accurate to use in different market without any issues
We really wanted to have a birthday field to the newsletter registration form. I spent days looking for a good email marketing app, tried 3 of them and I am very happy that we decided on Omnisend. It's been a few weeks now (I don't write a quick review on the day I install an app). The support team has been amazing on top of all the functions we need. Highly recommended! 散々探して、3 アプリを実際に試した上でOmnisendにしました。生年月日など必要な項目を入れたフォームを作れることや、オートメーションで使える機能、メールデザインの編集機能などにも満足しています。サポートチームも迅速丁寧で大変素晴らしい！
Updated Sep 2023.
It's been 3 years since my first review. Still very happy with this app and the support team is just wonderful. Sanya today was quick and super helpful with clear answers just as great as the last time she helped me.
Updated Nov.2023
Still very happy. Had an issue with our domain/hosting server transfer but Sanya again and everyone else from the support team was very patient and helpful.
Olesia has provided me with a lot of operational assistance, enabling me to achieve our goals simply and efficiently