Omnisend Email Marketing & SMS , 5.670 Rezensionen

not impressed. very slow in results as well

You can't do anything without upgrading your plan, what a waste!

The app is easy to use but unfortunately, the abandoned cart mail goes to the promotions tab in gmail. No wonder I didn't see any conversions. Ideally the mail must land on the inbox.

Limited capabilities (I'm used to Mail Chimp) and poor customer service. I had a time sensitive manner and they rudely responded to me and then fell silent in the middle of our conversation. I immediately asked for options/suggestions for help to correct the issue and was left with no answer or reason for the silence. Customer service to our clients is incredibly important to us, and this caused a delay in that.

Update: 10 minutes later I got an answer. Granted, the response didn't answer my question but explained that they had to go help other clients with an update in Europe. I added that it would have been nice to have it communicated to me that they were working on a response and helping other customers in the meantime - which is completely understandable. Instead, I got a defensive comment in regards to this review. She repeatedly told me how busy they were. Before she offered me the help I was requesting, I was asked to change or edit this review. So here is the edited review per Veronika's request. I was prompted again after receiving my answer.

I added a star because they did finally give me the option to resend an incorrect email which I appreciated and all I wanted in the first place. I was willing to pay for a day to resend the email, but will not be continuing with this service.

Instale la app y pude crear el formulario bien sin problemas, pero para personalizar el diseño del correo es un total desastre, modifico la frase de encabezado, o algún otro texto voy a guardar y siempre me salía un error que no especifican que es, te dan un link para buscar el error y solucionar, pero habla de todo menos del error, hable con atención y genial muy atentos, y te atienden rápidamente, pero igual no supieron solucionar o indicarme como arreglarlo.

Scammy app, the free plan doesn't exist even if we don't use the app. They stop the automation without notice

So I installed this app after having some positive feedback from another merchant. However it said free to install, but no where did it say monthly plan until after I installed and clicked further. Disappointed really, I'm happy to pay as long as Omnisend is upfront about it.

The support was very helpful but this app is a disaster. Always received my tested emails in spam folder. Useless.

J' ai configuré, enregistré mon premier mail en français. A la réception de mon mail test qui est arrivé dans les spams, celui-ci est un mélange anglais/français. Dommage car simple d' utilisation.