Omnisend Email Marketing & SMS , 5.693 Rezensionen
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Somehow the Product picker in the new email builder does not work, now I need to manually change the links of every products in each email I send.
Very disappointing !
Since 2 days I am trying to sort some issues with Omnisend not supporting Shopify Markets and wrote over their so called chat support, but the support is not there and even if is a chat support they don't answer in a timely manner.
Again big disappointment !
Greetings!
Thank you for taking the time and leaving your review about Omnisend! As was mentioned, for now, unfortunately, we don’t support Shopify Markets, which is definitely influencing which links will be shown in the email when a product is added. But rest assured that our Product Team is keeping current limitation in mind, and we’ll look into possible solutions.
We apologize for the delay in our response to your queries and understand how frustrating this can be. Please keep in mind that our agents are handling multiple conversations at the time, therefore if it’s necessary to provide a complex workaround, it takes a couple of minutes to provide a meaningful and helpful answer. However, we appreciate your patience as we work on improving our skills!
If there is anything else we can do to assist you, please don’t hesitate to reach out to us directly. We value your business and are committed to providing the best possible support to our customers.
Shitty apps, problems with server, dont lose your time even trying to register
Such a shame to treat your users the way you do, guys. This is the worst customer service I've ever experienced after a drunk sales lady on the farmer market.... Kristina is scaring your subscribers away. We chat for the last couple of days but with every single message, she acts like it's the first time. You charge but DO NOT provide services. And your customer service (no, it's not) acts like it is ok. Upset and disappointed. Do not recommend.
Hello there! Thank you for your review!
Providing great customer support is our top priority, and we apologize for any inconvenience you faced. Our senior support consultant has contacted you to assist you in resolving this issue.
We appreciate you taking the time to bring this to our attention!
Support staff are completely incompetent and unhelpful, it's impossible to speak to anyone from management or anyone with authority. Very expensive app with very cheap customer service. The app itself has bugs and there are 100% better and more reliable alternatives available. We had multiple email automation set up for many years with Omnisend, and we have been a loyal customer since 2018, with a premium subscription. All of a sudden, without any changes on our end, the automated emails completely stopped working. Thousands of emails with important information for customers literally just didn't send. We received no warning and no notification of this error. We had no idea there was a problem until one of our customers notified us that they didn't receive the email they were expecting. It turns out the app had not sent an email in 3 months! (The app charges us $240 a month). I escalated this issue with Omnisend and made it clear that I would like them to fix the problem, but I SPECIFICALLY said: "Make sure you don't accidentally send out thousands of emails from our account to customers who purchased 3 months ago, that will cause us a world of problems and confusion to our thousands of customers." 24hrs later, we start receiving hundreds of emails from customers complaining that they just received an email from us about the order they placed 3 months ago! We now need to extend the working hours of our staff to accommodate the influx of complaints we are receiving due to an error directly made by Omnisend. Omnisend doesn't seem to give a sh#t! They have made no apology for this mistake, they have not offered any refund for the 3 months of service they charge but we didn't receive, they have not offered anything and they have taken zero responsibility for their fault. What they did instead is try to blame me for the error and advice me on how I can avoid accidentally sending thousands of incorrect emails in the future! (I didn't send the emails, you did!) Omnisend did the ONE thing I specifically instructed them not to do, and charged me a lot of money for it. Now, I am trying to speak to management so the issue can be addressed properly, yet it's impossible to speak to anyone with any authority, only general support staff who can't do anything are available. If you are looking for an automated email service, I would advise against Omnisend. Their app is okay, but if you run into issues, the staff suck!
Hello there and thank you for your review!
We are sorry you have found yourself in a situation like this. Our support representative has contacted you with more details on this matter.
If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.
Have a great day!
Very bad customer service and support is sucks they never reply. I had issue sometime each customer get 200-300 auto emails I got so many complaint from customers they complaints about it due to this issue we see lot of our customers unsubscribed the newsletter....I contacted to tech support so many time and they never ever replied or resolve the issue. I just canceled the subscription and i had balance on SMS account they refused to refund that...Very bad experience never use this app again!!!
We apologize for the issues you experiences.
We can see you reported deliverability issues a couple of months ago. Our agent Arina shared some best practices that you could follow to improve it - frequent campaign sending, improving the content as well as targeting the specific contact groups with your newsletters to have better engagement. We are upset to hear you have not received our recommendations. We are here to help, and we believe we can resolve all the issues with your cooperation, Xenia has reached out to you.
After several months of trying to adapt this platform, it's not a very user friendly or data capable. We couldn't send out a mass email for Black Friday without getting the entire account suspended. After cleaning it the first time, I was instructed to do it even again for another 300 person email. Omnisend claims my contact bounce back was two high. May branding and marketing company wanted to use mailchimp, I should have taken their advice. Customer service is slow and lacks detailed instructions. We were told to download and pay for other email cleaning services before letting us turn our account back on. Not a good system and not sure why there are so many 5 star reviews. It's a headache. What paid service cancels an account and gives you a link and some instructions and leaves them to figure it out on their own?
Sorry to hear you had troubles with your account.
There were some old email contacts on your list that no longer exist, so we had to pause the sending to protect your sender reputation. Approx. 30% of emails go bad in just one year, so regular list cleaning is a must to maintain a good sender reputation among the different inbox providers - Gmail, Yahoo, Outlook. The best approach is to check the contact list with Mailgun, Neverbounce, or any other similar service and permanently delete the old contacts.
Since you have already gone through the list and removed some old contacts, we would resume the service for you. Please reach back to our support representative.
Website will not let me login even after changing my password. Going to have to go to a different app.
Hello there! Thank you for taking the time to bring this to our attention!
It's unfortunate to hear that you were unable to access your account. We understand how frustrating technical difficulties can be, and we want to reassure you that we are committed to providing a seamless experience for all of our customers. We take every report of technical issues seriously and are constantly working to improve our systems to prevent similar problems in the future.
We noticed that you were eventually able to log in, and we are overjoyed to hear that!
However, if you require further assistance, please contact our support team at support@omnisend.com.
We appreciate your understanding and patience!
Omnisend and Shopify each point the finger at the other when a bug in one of their systems (or connecting API) resulted in a purchaser receiving two automated abandoned-cart emails from Omnisend after the purchaser completed submission of a paid-up order on Shopify. Inexcusable, and Omnisend support still won’t help help troubleshoot or fix the problem
We apologize for making you feel this way.
It seems that the issue occurred due to the fact the email address was used when triggering your Abandoned cart automation, while the order was placed with the phone number only. Omnisend is an omnichannel app, and we use an email address or a phone number as unique identifiers of the contact in our system. This way, our customers can switch between the channels and provide their customers with an omnichannel experience, so they could be contacted in the way they prefer.
We have a solution for you! To prevent such an issue from happening in the future, we recommend making an email address field as required when placing an order in Shopify.
Have been using Omnisend for the last 3 years and the customer service/ support is not good. I have tried to cancel the account since October 25th, and they do not respond to me. Furthermore, we had a success manager who never replies to emails or does a monthly check-in as we have with other platforms. Would not recommend this platform. Run away!
Hello there! Thank you for your review!
Our customer support team was able to reach out to you to help you resolve the issue you were having, and received confirmation from your side that everything runs smoothly.
We hope everything works on your end, if not - please don't hesitate to reach out at support@omnisend.com or in-app chat.
I wish there was a way to just write a simple text design email pulling the products and text links, also there is a MAJOR bug! the product price is shown with a comma for USA instead of a period, so it looks like $50,00 instead of $50.
Many people are on google and google blocks images in emails marketing. so i would like to test text only emails with hyperlinks imbedded thanks- bill