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Thank you, Dilara, for your exceptional help in solving my problem. Dilara, was amazing. the service was quick, she even provided a screen recording helping me with my issue.
Hello there,
Thank you for your review! We're delighted to hear about your positive experience with Dilara and how her exceptional service, including a helpful screen recording, quickly resolved your issue. We appreciate your kind words and are glad to have been able to assist you effectively.
If you need any more help or have further questions, please don't hesitate to reach out. We're here to continue providing excellent support!
I recently downloaded this app for my Shopify website Email Marketing. I have been requesting a demo of the app with no response. I sent several emails asking for help setting up the app no response.
I am now thinking of deleting the app and finding an email marketing app with better access to support. if anyone has any suggestions please feel free to let me know thanks.
Hello there,
Thank you for sharing your experience, and I'm sorry to hear about the difficulties you've encountered in accessing support. I understand how important it is to feel supported as you set up your email marketing tools.
We do not offer a demo period; however, we provide a comprehensive free plan that allows you to explore all the features of Omnisend without any time limit. With our Free plan, you can send up to 500 emails to 250 contacts, utilize Automation features, send 60 international SMS messages (one-time usage), and use 500 push notifications per month. This plan also includes access to third-party app integrations, unlimited segmentations, signup forms, and user seats in your account—no credit card required.
For a detailed overview of what each subscription plan offers, please visit this link: https://www.omnisend.com/pricing/.
A senior representative has reached out to provide detailed guidance on setting up and making the most of these features. Please check your emails for further instructions, and do not hesitate to respond for more personalized support.
We're here to ensure you have all the tools and assistance you need to succeed with Omnisend. Thank you for your patience and understanding.
Maria was very helpful, she took the time to fully understand my question and walked me through how to solve all of my questions!
Hello there,
Thank you for sharing your experience! We're delighted to hear that Maria provided you with excellent support, taking the time to fully understand and effectively address all of your questions.
If you need any more assistance or have further inquiries in the future, please don't hesitate to reach out. We're here to help!
Kayque and Deniz were super helpful!!
Hello there,
Thank you for your review! We're thrilled to hear that Kayque and Deniz were able to provide you with great assistance. We're here to help whenever you need, so don't hesitate to reach out again if you have any more questions or require further support.
Great support, had an issue with one of my templates. Maria responded quickly and fixed issue without hesitation.
Hello there,
Thank you for your review! We're pleased to hear that Maria provided great support and resolved the issue with your template quickly and efficiently.
If you encounter any more challenges or have further questions, please don't hesitate to reach out. We're here to help!
This app is way easier to use and the customer service is awesome! They helped me resolve my issue!
Hello there,
Thank you for your review! We're thrilled to hear that you find our app easy to use and that you had an awesome experience with our customer service team. We're glad they could help resolve your issue efficiently.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
After using this plugin, the package price will be secretly increased without any notice, and there is no reminder when subscribing. After I questioned it, there was no refund. This is unreasonable, this is a scam company!!!
Thank you for taking the time to share your experience with us.
After investigating the issue, we noticed that you currently don’t have any active plans under your account, though it’s possible that one of your other brands may have an active subscription. We’ve reviewed the following stores: Ctronics, de.ctronics, uk.ctronics, and fr.xega - where reviews were posted, but we couldn’t locate the specific charge mentioned.
We’d like to better understand which pricing you are referring to, as we haven’t been able to identify such a change. Our senior support specialist has reached out to you directly to help identify which store has experienced the price increase and to locate the conversation where you requested a refund, as we were unable to find any record of it.
We want to reassure you that our pricing structure is fully transparent and adjusts based on the number of billable contacts in your account. As the number of contacts increases, the monthly fee adjusts accordingly. On the other hand, if the number of billable contacts decreases, so does the pricing. This flexibility ensures that the cost is directly aligned with your needs and the resources required.
We look forward to your reply and are committed to resolving this as soon as possible. Our customer support team is ready to assist you further and clarify the situation.
Much thanks to Maria. She helps a lot with SPF and DKIM. It's a good experience!
Uh-oh, Maria is getting a big head now! 😂 Thanks for making her day — and ours too! We’re so glad to hear that Maria was able to assist you with SPF and DKIM. If you have any more questions or need further help, feel free to reach out. Happy emailing!
It integrate pop up and email automation, great app!
Thank a lot to Saleh!
Thank you for your review! We're glad to hear that you appreciate the integration of pop-up and email automation features in our app. It's wonderful to know that Saleh was able to assist you effectively.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
I’m still in learning mode but this app has been so much easier to use than the others. I definitely would recommend these guys for your email and sms marketing. Thank you!
Hello there,
Thank you for your review! We're glad to hear that you're finding Omnisend easy to use and that it's been a great tool for your email and SMS marketing needs.
If you have any questions as you continue learning, feel free to reach out. We're here to help!