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It was original 2000 emails every day and around 15000 emails per month for free plan I subscribed and now changed to 500 emails per month. Really not appreciated.
Hi there! Thank you for your review!
Indeed, our Free plan has been updated recently. Omnisend clients may now use all email marketing capabilities for free, including email automations, forms, push notifications, pop-ups, wheel of fortune forms, and more. Monthly, you can now send up to 500 emails and 60 international SMS to 250 contacts. This change ensures that Free clients get the most out of Omnisend without having to pay extra for SMS or emails.
Extremley poor support. Would avoid using as they create a lot of unnecessary work.
Block your mailing list if you have any inactive contacts in it.
I am not sure why all the hype. I personally had the worst experience ever after switching from MailChimp, or rather trying to switch. The customer service is nonexistent, that's how unresponsive they are. I had a simple problem and after their initial suggestion I had to wait for two days didn't work, the support simply disappeared - NO ANSWER at all. Basically the app is way worse than MailChimp, there is no obvious way to set up any other account access, every person on your store has their own account and can screw things up from their free account with no way to fix it from yours, you have to keep switching between to find out who did what if the staff is not admitting it. It's simply atrocious so far and ever so clunky. I haven't tried to send anything yet and not sure I want to, after this initial clusterwhatever.
So sorry to hear you feel this way. We could not locate your conversation, could you send us an email to support@omnisend.com and we will solve your problem immediately?
As for the user right management, we truly appreciate your feedback. The team is currently working on this feature to ensure you have a possibility to differentiate what information might be visible for a particular user and empower the right person for your account. We expect to release this new feature very soon, by the end of Q2!
Cannot even get their own Reactivation Automated Reactivation Campaigns going. Two months and still not anywhere nearer getting this resolved....I cannot really recommend them and would actually move to Klaviyo. PLUS they themselves don't know how their system works AND even worse, they overcharge you so watch your bills!!! PS: And to answer to their reply - AFTER several months and continuous pushing they made it finally work. It is NOT beginner friendly, not logical at all and if you have one tag wrong the whole campaign isn't working. So thanks for your very useless reply to my review. totally appreciate you have wasted hours of my life I could have happily invested into something else more productive.
Hello there! Thank you for your review!
We are sorry you faced such issues with your automation. From the conversation you were having with support, we can see that your automations seem to be working fine after changing the setup a bit.
Please don't hesitate to contact our support whenever you see any issues with your email, we'll be glad to assist you. You can reach out to our support at support@omnisend.com or via chat in-app.
Thank you for your review once again!
I was using Mailchimp and I decided to switch to Omnisend because I thought it was better for Shopify (note: and it's more expensive). For the past two or three months, my sales have dropped, half of my customers don't get the emails, I had problems with the sync between other small issues. The support changes all the time so you never speak with the same person and every new person answers you a random answer.
I asked to speak on the phone with someone in order to solve all this issues and they have no phone support.
This app was a very poor choice.
So sorry to hear you are experiencing issues with deliverability. We have just signed the domain records for you to help you improve deliverability. Katherine will reach out to you today with guidance on how to set those up and other recommendations to improve open rates. We will follow the progress with you, with the right means and actions we will get email deliverability back on track!
Non-existent support, in my case they have not answered me. The automation for abandoned carts is not working, the mails are not received
We apologize you did not get a response on time. Our service provider reported a problem where some of our emails were not delivered to our clients within the past few weeks. We can assure that the issue has been resolved as of 29th May. Our Customer Support Team reached out to you in a separate mail, please respond to us and we will find the best solution to your situation!
日本向けのアプリではありません。
日本のショップは使用しないことを強くお勧めします。
makeshopからshopifyに引っ越したのですがominisendではメルマガ読者の引継ぎは違反らしくメルマガを出すことができませんでした。
違反によるアカウントの停止を解除するのにメルマガ読者を削除してどのツールでどのように削除したか結果のスクリーンショットを要求されます。
結局1通もメルマガを出すこともなく返金もされませんでした。
残念です。
Hello, thank you for taking the time to leave us a review, your feedback is very appreciated. Omnisend is a platform that is very precise about safety of our users and their sender's reputation. Sending an email to non-existent contacts, spam traps, or other potential bounces may cause severe harm to our sending servers, and future deliverability of our clients' campaigns. That is why whenever the system catches bad recipients, it automatically pauses the account, and a campaign until the issue is fixed.
Our support team reached out to you, but unfortunately did not get any reply from you. Your account was paused from sending, because too many contacts bounced from the email campaign you sent. In order to fix this, you need to review your contact list, and clean it. You can reach out to support@omnisend.com and our team would be happy to help you with cleaning.
Increased price to $132 without notice. $100 more than what I was previously paying. Customer service is terrible. Their website provides false information/advertising.
Hello there! Thank you for sharing your recent experience with our service.
Please accept our most sincere apologies for the delay in our response.
Here at Omnisend we believe in transparency with our customers. Our pricing can always be checked in our dedicated page below:
https://www.omnisend.com/pricing/
Indeed, we see that your plan did increase, but please keep in mind that our billing system works as follows:
Each billing day we calculate how many subscribers and non-subscribers you have in your Audience → this puts you in a price tier, which is the fee that we charge.
Previously, you were charged for 2,607 billable contacts up until September, your audience then increased to 9,286 billable contacts thus increasing the price you were charged.
We understand how overwhelming it can be to face such increment in your billing, but if you should feel the need to decrease such fee, we always recommend segmenting inactive contacts and unsubscribing them to avoid such increase.
We greatly appreciate your feedback once more.
If you require further assistance or have any specific concerns, our customer support team is available 24/7 and can be reached via in-app chat or email at support@omnisend.com.
Have a great day!
Not beginner friendly AT ALL! I couldn't access the full visual of what I was editing. It's not clearly simple to send to one subscriber as oppose to ALL subscribers.
Hi there, thank you for your review!
We're sorry to hear you faced difficulties while working on the email. Our support team representative has reached out to you to walk you through the process.
Feel free to contact us at support@omnisend.com whenever you need a helping hand. We are here 24/7 for you!
I just want to send a simple email to my clients. I started the process, but it is VERY complicated. Beware that this is not a simple way to just send your clients an email. Damn you shopify!
DAY 2 - ugh I just want to send an email to my clients. ABSOLUTELY IMPOSSIBLE. I have been on shopify support 4 times, and they do their best, but without support from Soundest, they can't do anything. Soundest support is NON-EXISTENT - I've sent them about 25 messages. If you want to send emails to your client base, DO NOT USE THIS APP.