Omnisend Email Marketing & SMS

Just got it set up. Love the "product picker" and creating an email is so simple and save tons of time over what we have been using. Was a little disappointed in time it took for support to get back to me. Upside is the tool is very easy to use and I had already figured out the answer by the time I heard back.
Would totally recommend.

not bad, good tool! helps with email marketing

So far, so good! We have only used this app for one email campaign, but it was easy to use. Will update review if things go south.

Omnisend has one of the best and fastest customer support I have ever had. It works great and the UI/UX is simple and straightforward. You will love using and working with it. Not overloaded at all. However, in my opinion, the team/devs should have more of an eye on the multi-language capabilities that Shopify markets offer. Transactional emails and most of the automations, apart from the abundant product automation, can only use the store's default language. This messes up the whole customer experience for international customers. Should be fixed soon please!

Excellent and responsive customer service. I find it a little complex to build segments and to make sure all our sign-ups are falling into the correct list, but Luiz and his colleagues are very responsive and helped me figure it out. We have been using the app for over a year now and any time there is a question, they are very quick to help. 4 stars because nothing is perfect and things can always be improved, but their customer service is 5 star.

Wouldn't be without it. Prefer it over Mailchimp. Would give 5 stars if staff could understand not all stores are the same and would support accordingly.

i'm still trying to figure out how to use this

We're still figuring things out, but so far so good! The interface is similar to MailChimp so the transition has been seamless thus far.

It seems good - but still have to use to see how it performs long term. Great functionalits and very user friendly

I always liked omnisend due to the easy interface, but their prices have gone up and the analytics are lacking compared to other platforms. However, their customer service is faaaar superior than their biggest competitors and it's very very hard to leave a service that is so willing to help you with the smallest issues.