Omnisend Email Marketing & SMS , 5.704 reseñas
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This app is absolutely & positively wonderful!! Ease of use is superb and I just sent my first thank you subscription email to my customers without any problems. Will recommend this app for everyone!!!
We recently discovered when chatting to a customer that they didn't receive our latest SMS. Upon further checking, they didn't receive the last 9 SMS either, neither did most of our US customers. There was no notification of this within Omnisend, I had to check the customer record to see the SMS has failed. I guess it's in Omnisend's interest to keep the fees and not alert customers when their SMSs aren't delivered.
Checking in with customer service, so far the only explanation I've been given is that we haven't verified our number. This is despite a) 9 of the 10 failed messages were before the date verification was required, b) we have never hit the limit set by number verification.
Currently I keep getting the same answer from customer service whose only line seems to be to ask us to verify our number. I will keep pressing.
Further investigation has revealed most emails end up in the spam folder too. What are we paying for here? At this rate I'll be asking for a full refund!
Hello there and thanks for taking the time to leave a review!
Thank you for bringing your concerns to our attention. We understand that failed SMS deliveries can be frustrating and impact your marketing efforts. With this in mind, our team has investigated the issue thoroughly, and we have found that the only reason for your SMS not being delivered is indeed due to regulator limits in the US, as you mentioned in your review.
We do our best to comply with all relevant regulations to ensure the highest deliverability rates possible for our customers. Therefore, we recommend verifying your phone number as soon as possible to avoid any future issues with SMS delivery.
Our support representative has reached out to provide more information on the matter as well as to rectify the issue with email deliverability.
We take all feedback seriously and will continue to work hard to improve our services and provide the best possible experience for our customers. If you have any further questions or concerns, please do not hesitate to reach out to our support team.
Thank you for choosing Omnisend as your marketing automation platform.
customer support is great.. they are very straight forward, fast and very kind&funny.
we are recommending to everyone who are into online selling, especially for beginners.
we are newly starting our fashion brand.
https://souqsamurai.com/
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This app is such a help for every online store! We've started using it just for our regular campaigns but then we realised that it can also help with collecting subscribers and even marketing automation. This means that finally you don't need to use various different apps for every single purpose - it's enough just to install Omnisend and they've got you covered! Planning to move from all the other separate pop-up and automation apps into this one asap.
Great App i would recommend to anyone who is looking for help with their marketing! Works a charm! Well Done Omnisend
So far very impressed. I've just been setting things up and transferring from Mailchimp and I've needed to ask a few questions. Support has been quick to answer and very helpful, especially Bassma - thank you!
Super easy...converts the list on my mail chip seamlessly. I love the api key!
Brilliant just Brilliant works like a treat.
This app is probably one of the most sophisticated and innovative apps. It is amazing! Granted, you need to have some skills to go through the set-up process. No pain no gain! However, they have 24/7 customer support, and they are very responsive and reply pretty quickly. So far, my experience has been great. I highly recommend it.
Easy to use and a great tool for any website