Reseñas (5.986)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 90% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 4% de las calificaciones son de 1 estrellas
29 de febrero de 2024

We had to verify our domains in the app. my developer did that and passed the ownership back to me. For over a week now I try to get back the ownerhip, set up payment and send emails.

The team from omnisend does not only not read the former chat, but still brings me back to the same problems we could not solve from our side.

-I can not add myself in primary store setting with my email as admin, so I can not, pay, ergo no emails in our campaigns for over a week..

I did also send the store ID where we have the problem with, but hey, the log in into the other store (different ID ) and tell me there is no issue.

Best is the question to change my shopify store email so its matching the email I would use in their system as admin or owner!!
Sure.
Customer service is slow, does not solve problems and is not willing to give a discount or any reach out for creating the problems and not following up correctly.

I don´t switch to mailchimp because I have omnisend also on another shop.
Stay away if you are into customer service and fast help and depend on your mailer.

VEGAN COSMIC UNIVERSE
RAE de Hong Kong (China)
Más de 2 años usando la aplicación
Omnisend respondió 4 de marzo de 2024

Hello there! We appreciate your detailed feedback regarding your experience with Omnisend!

We understand the importance of swift and effective customer support and regret any inconvenience caused by the delays and difficulties you've faced. While reviewing the conversation, we noticed that our Support Team attempted to get back to you as fast as possible, providing multiple follow-ups to ensure your conversation isn't forgotten. We recognize that the entire resolution process took longer than expected, and we're committed to addressing any issues to improve our services.

Regarding your concern about the ownership transfer and Shopify admin email, we want to highlight that a critical security measure is in place. This process is designed to ensure the secure transfer of ownership to the rightful owner. While we understand that it may cause inconveniences, it is necessary to employ a sufficient level of security to safeguard your account and data.

We are also glad to hear that our Support team eventually assisted you with the ownership transfer and an upgrade. However, we recognize that the process took longer than expected. We will review and improve our procedures to prevent similar issues in the future.

If you have any questions or need any assistance, do not hesitate to contact our Support Team. We are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.

Have a great day!

22 de mayo de 2018

Honestly the easiest to use and best all-in-one crm's I've ever used. Very happy and will probably upgrade soon. Thank you

www.instantsocialgrowth.com

Socialmediamarketingbiz
Canadá
Más de 4 años usando la aplicación
Fecha de modificación: 9 de septiembre de 2019

We needed a replacement for Mailchimp. Omnisend is a very well design product. It has excellently integration with Shopify. Getting started is very easy as it has a clearly defined process to guide one through. The various pricing scheme also makes it risk free to try and to pay a reasonable cost as you grow. Our fist campaign can be up and running in minutes. Omnisend will be part of our setup with our Shopify store. The good thing is that we can continue use Omnisend even if one day we move out of Shopify – as Shopify is getting more costly and less cost-effective.

PomeFresh
Singapur
Más de 4 años usando la aplicación
7 de diciembre de 2016

I've just tried this app for campaign emails for the first time and it was very easy to use and looked very professional. This is going to be such a valuable addition to the management of my store. I look forward to exploring the app more fully and continuing to use it - I can't believe how simple it was! Definitely reduces the intimidation levels for a new shop owner.

Emiloufur
Reino Unido
Más de 4 años usando la aplicación
9 de mayo de 2019

Thank you, thank you, thank you! We are (also) one of old the Mailchimp customers. After messing around with Shopsync for hours and not getting the results we wanted, we decided to move to a completely new platform. Omnisend came recommended by Shopify and does exactly what it's supposed to do. Subscriber lists with customer AND order information was transferred quickly and seamlessly. So happy we found an email marketing and automation platform that works!

PawTies
Estados Unidos
Más de 4 años usando la aplicación
13 de mayo de 2019

Very easy to use / user friendly. Great templates to use which makes sending emails very simple. You can import products into the email from your website so easily too which is brilliant. Very professional emails as a result.

Two Willows
Reino Unido
Más de 4 años usando la aplicación
11 de octubre de 2023

Kayque was patient helpful. I also appreciated that she followed up to ensure the problem was fixed which was an extra bonus. In addition, she offered bonus tips to ensure our SMS campaigns are a success.

Sweet Flour Bake Shop
Canadá
Más de 4 años usando la aplicación
12 de julio de 2016

It's an user friendly app, delivery good statistics and helps to keep in touch with your clients.
The support is great and will always do their best to help you!

Www Binari Com Br
Brasil
Más de 4 años usando la aplicación
12 de noviembre de 2019

So far so good. The app is pretty easy to use and I like the email layout that they already have. I also like I can see real time when future customers are on my sight and be selective to who you are planning emailing too.

No complaints.

EnoughSaid
Estados Unidos
Más de 4 años usando la aplicación
12 de julio de 2022

This is a great marketing tool for our online store - easy to use and fast and reliable customer support (thank you Olesia) for guiding us with our concerns.

Home Cartel ®
Filipinas
Más de 4 años usando la aplicación