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First omnisend support system connect me with Yuliia she absolutely can't explain me what's going on with my emails, even when I send screenshots with two differences that I noticed but unfortunately she can't see them.. but I'm glad that Luiz suddenly joined and helped to solve everything in less than five minutes, thanks for that.
Omnisend does everything that we need it to do, we've been with them about 2 years now. Customer service is quick too, just been helped by Baarath who was very helpful and went over and beyond to help me
Very easy to use. I love that it automatically syncs all your contacts from Shopify, and has nicely designed and easy to use templates to make email creation a breeze. Embedding subscription forms on our store was super easy as well.
I Paused my store and relaunched under an entirely different brand. The app no longer tracks all visitor activity, just selective activity of returning/ known customers. In that sense, its not helpful in antialiasing product potential or begin able to dispute if an information page(return and shipment policies)was viewed. Uninstalling and will continue to look for an app that that tracks all activity on the site
Hello there, and thank you for taking the time to tell us about your experience!
We're sorry to hear that using our app left you unhappy.
Therefore, We'd like to apologize for any inconvenience this may have caused you. However, I'd like to inform you that the reason for this behavior is to track visitor activity that is relevant to the customer's purchasing journey. Our new tracking and logging architecture is here to help us achieve this goal. It enables us to extract a lot more data from the browsing session and integrate it into a lot more services within our app.
Please keep in mind that we track user behavior on all store pages except those that require sensitive data input.
Please do not hesitate to contact us if you have any further questions! You can reach us at support@omnisend.com.
This app has been amazing so far. I haven't had much experience on the marketing side, but this app has made it super easy!
Kristina was lovely and amazing- very quick and helpful! High recomment omnisend, great app and amazing support!
I love this app. I can do some many things in one place. Campaigns, cart recovery emails, collect email. My first email is going out tomorrow, looking forward to it.
Love this app,works perfectly and so easy to use I highly recommend to all
easy to use. great for email marketing such as shipping, confirmation and product abandonment. also great for the pop up feature!
Great app, easy to set up automations (they pretty good templates that are ready to go, and you can customise if you want), staff super responsive and helpful. Lots of articles and video tutorials to help you teach yourself. Well worth the money.