Avis (5 996)

Note globale
4,7
Nombre d’avis par note
  • 90 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 4 % des avis sont des avis à 1 étoiles
7 avril 2024

Extremely disappointing experience with Omnisend's customer service. After waiting 30 minutes for a response, all I received was a link to an article that did not solve my problem at all. When I tried to explain that the article was not helpful, they simply ignored me. I am still here, waiting for a solution. It is unacceptable for a customer service to be so negligent and unresponsive.

CholloCursos
Espagne
12 jours d’utilisation de l’application
Omnisend a répondu 9 avril 2024

Hello there,

We're truly sorry for the frustrating experience you had with our customer service. We always aim to provide prompt and helpful support, and it's disappointing ...

14 octobre 2021

Worst customer support, they have a glitch in their system preventing us from reverifying any domain, it mentions the domain exists already. No customer support is present, no follow-ups are done. I have informed them about the issue over a week ago. DO NOT RECOMMEND! STAY AWAY

Ensy
Canada
13 jours d’utilisation de l’application
Omnisend a répondu 18 octobre 2021

Hello there! Thank you for your review!

Our support team was able to reach out to you to help you resolve the issue you were having.

We hope everything works perfectly on ...

27 juillet 2022

I DON'T really recommend this app, have no idea why automatically sent out the campaign, and the report only read by technical team internally, felt very disappointed…

Tara Wellness
R.A.S. chinoise de Hong Kong
12 jours d’utilisation de l’application
Omnisend a répondu 29 juillet 2022

Hello and thank you for taking the time to leave feedback!

Our Support Team discovered that the campaign you sent has since been deleted, so you were unable to access its ...

16 mai 2024

When I purchased the play package and was ready to send my EDM, they abruptly terminated my campaign for not paying them an additional $1.45 for mailbox cleanup. Such hidden charges are hilarious, I hope shopify officials review these apps properly, it really gives a bad experience at all, paying an extra fee after paying a fee is not stated in the official app description.

WUBEN.DE
R.A.S. chinoise de Hong Kong
9 jours d’utilisation de l’application
Omnisend a répondu 28 mai 2024

Hello there,

Thank you for sharing your feedback. We apologize for the inconvenience and frustration caused by the additional charge for the contact list cleanup. Your ...

10 février 2024

horrible couldn't connect to the store. customer support did not reach out to me. they say its a simple set-up but my situation was anything but simple

Shadowrks
États-Unis
11 jours d’utilisation de l’application
Omnisend a répondu 13 février 2024

Hello and thank you for taking the time to leave a review!

We're sorry to hear that you've encountered issues while connecting your store. We also noticed that you're already ...

24 janvier 2022

'Frustrated Ecom Store Owner'- I was initially very impressed by the ease of use and intuitiveness of the platform. However there were issues with the pre-set templates meaning that customers would register/subscribe and there would be a delay of 5 hours+ before a welcome email was sent. After a few emails back and forth Omnisend said they had ' discovered a bug and were working to fix it'. 4 ...

Viralscents
Royaume-Uni
11 jours d’utilisation de l’application
Omnisend a répondu 25 janvier 2022

Hello there, thank you for your feedback!

We are sorry you've had to encounter this issue. The bug has already been fixed, and our support representative has reached out to ...

21 mars 2015

doesnt do what it says, just too difficult to use.

CasaMom's Everything
États-Unis
8 jours d’utilisation de l’application
Modifié le 8 novembre 2016

Unfortunately the Soundest app has left me extremely disappointed. The install did not successfully import my subscribers from Shopify (it failed to import the purchase dates which makes it useless). Support blamed shopify for the format of their output. The on-landing popup was not allowing some customers to enter their emails to retrieve a coupon which worries me a lot as I'm very concerned ...

Dirty Nails
Canada
10 jours d’utilisation de l’application
27 février 2020

Like the look of this app, however, after two hours of trying to set up, I give up. Not every easy to understand for a new user and thought it could link better with your store to be more automated or you could choose what you wanted. Most need you to input a product for a campaign, what a pain. Needs to have a tutorial to help you set up each campaign the first time. just way to hard to figure ...

Isaboe
Nouvelle-Zélande
10 jours d’utilisation de l’application
Omnisend a répondu 3 mars 2020

Sorry to hear you went through such troubles setting up.
We truly value your feedback, thank you for taking the time to write the review. The teams are already working ...

5 mars 2019

I used the app for many days now, and it is not sending out emails to abandoned visitors. It comes with a huge opportunity cost. Support is quick and always available, but takes a lot of time to sort this. I am uninstalling the app as it comes with an opportunity cost. Guys have a plan b app

STEESTU ™ Official Store
États-Unis
9 jours d’utilisation de l’application
Omnisend a répondu 22 mars 2019

Sincere apologies regarding the unpleasant experience you had starting out. The time it was taking us to review your issue was way too long. We have sent you an email, with ...