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It's quite functional for beginners. Their customer support works well, but I would appreciate a built-in survey feature within the emails and more advanced design options.
Hello there,
Thank you for your feedback! We're glad to hear that you find Omnisend functional for beginners and that our customer support works well. We appreciate your suggestions for a built-in survey feature within emails and more advanced design options. Your input helps us improve.
If you have any more questions or need assistance, please feel free to reach out. We're here to help!
We are very happy with our use of Omnisend for 2 years for our marketing automation emails and other campaigns, we prefer the interface more than the other big competitor for email marketing - you probably know which we have in mind. Karine from support was very quick and helpful, when we had questions.
Hello there,
Thank you for sharing your positive experience with Omnisend! We're thrilled to hear that you've been satisfied with our platform. It's great to know that you find our interface preferable to others in the market.
We're also delighted to hear that Karine from our support team provided you with quick and helpful assistance whenever you had questions. Providing excellent support is a priority for us, and we're glad it made a difference for you.
We appreciate your continued trust in Omnisend for your campaigns!
Maria was so helpful when it came to answering our questions about how to clean up our subscription lists to reduce our monthly bill.
Thank you!
Beran is a great help! I had some issues with the email marketing campaign and its automation. But Beran was able not only to identify issues but also to record his screen and provide me with solutions in seconds. Well done, Beran! :)
Hello there,
Thank you for your wonderful feedback! We're delighted to hear that our agent provided you with great assistance in resolving issues with your email marketing campaign and automation. It's fantastic to know that Beran not only identified the issues but also provided quick solutions, including recording his screen to assist you effectively. We'll be sure to pass along your commendation to him.
If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help!
I received great help from Sanya. She was quick and thorough. I upgraded my plan to best accommodate my needs.
Hello there,
Thank you for your positive feedback! We're delighted to hear that Sanya provided you with great help and that she was quick and thorough in assisting you. It's fantastic to know that you were able to upgrade your plan to better accommodate your needs with her guidance.
If you have any more questions or need further assistance, please feel free to reach out. We're here to help!
Fantastic customer service. Beran was very helpful with our authentication issues explaining everything step by step in a simple and easy way.
Hi there,
We're delighted to hear that you had such a positive experience with our customer service team. Providing clear and simple explanations to resolve your authentication issues is always our priority.
We appreciate your business and look forward to serving you again in the future!
I was stuck with an issue which would've seriously halted my business but Kayque resolved it swiftly. Loving Omnisend
Hello there,
Thank you for your review! We're thrilled to hear that Kayque swiftly resolved the issue you were facing, preventing any disruptions to your business.
We're glad you're loving Omnisend, and if you ever encounter more challenges or have questions, don't hesitate to reach out. We're here to help ensure your continued success!
Dilara helped fast and polite
great quick service and resolution
Dilara is awesome!! She's a huge help.
Hello there,
Thank you for your feedback! We're delighted to hear that Dilara provided you with awesome assistance. We strive to offer exemplary service, and we're thrilled that Dilara's support was helpful to you.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!