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BIG MISTAKE
Worst onboarding experience ever. I had to chase them so many times. They have layers for support that is dysfunctional.
I was happy with Yotpo but they stopped SMS and they recommended to move these guys.
Unfortunately waste of time and loss of potential revenue.
Thank you for sharing your experience and for being open about how frustrating this felt. We’re sorry to hear that the onboarding process didn’t meet your expectations, especially after being referred to us.
We want to clarify what happened with the SMS setup. Promotional SMS messages to UAE numbers require a registered Sender ID, which is a government requirement. This registration process is handled by the local SMS provider and requires very specific documentation. In your case, the initial submission was missing required details, which led to follow-up requests and unavoidable back and forth before the provider could proceed with verification.
We understand how this can feel like unnecessary delays, particularly when timing and revenue are critical. While we guided the process and kept you informed, the approval timeline and requirements are ultimately controlled by the SMS provider and local regulations, not by our platform.
That said, your feedback about the onboarding and support experience is important to us, and we’ll be using it to improve how we set expectations and guide customers through regulated SMS setups like this. If you’re open to continuing the onboarding, our team is here to help and happy to support you further.
Customer support was very quick, patient, and professional; they helped me resolve the domain verification issue.
Really appreciate you highlighting the team's work on this. Getting domain verification handled quickly keeps everything on track, and we're happy the team could make it smooth for you. Thanks for trusting us to help you through it!
We've been very happy with Omnisend. Creating email campaigns are easy and the support team, especially Eduarda, have gone above and beyond to help us with navigating the site.
Thank you for the kind words. We’re glad Omnisend makes creating email campaigns easy and that our support team could go the extra mile to help you navigate the platform. Making things simple and dependable so you can focus on growing your business is exactly what we aim for.
Omnisend is so easy to use for new shops and really helps you understand email marketing, We are very happy and looking to upgrade our plan soon.
It's great to hear that our platform is making email marketing feel approachable as you're getting started! When the tools are intuitive and help you learn along the way, you can build momentum fast. Exciting to hear you're ready to scale up!
Omnisend has been a breeze and a huge breath of fresh air since we started to use it.
We come from Klaviyo, and now we regret spending so much time, energy, lost nights and even money (although the money is the least important part) with Klaviyo, which is an outdated, clunky, and nearly impossible to use app (due to it's counterintuitiveness).
But, in a way, I don't regret trying Klaviyo because now I know that I haven't missed anything by moving away from Klaviyo. So, if you're unsure, if you see most people online recommending Klaviyo, I say go for it, try it for yourselves for a couple of months, and then try Omnisend.
- and I say this as a marketing manager working in marketing for nearly 20 years now.
Klaviyo may be marginally more powerful in a few aspects, specifically, some extra segmentation features, and some extra flow logics and triggers/hooks - but these extra things are so marginal that you'll probably never use them unless you're some sort of a large corporate brand selling over multiple markets/countries, and coming up with some unnecessarily complicated campaign logics.
Omnisend can do 90-95% of all that already, and they're improving every day.
As a store and business owner, you'll spend most of your time in the marketing platform. If that's not a pleasure to work with, then you'll curse yours days. Omnisend will make you love your job again - that nice and easy and straightforward is to work with it.
Omnisend's customer service is top. Always available within minutes, and always knowleadgeable and helpful. Klaviyo, literally, has no customer service (despite claiming they're the more advanced solution, and charging a higher premium for their service) other than 24 hour email - and most of the times they just give you basic/generic links to their help files, or just outright tell you they can't help you and that you need to hire your own developer or whatever - unnaceptable.
Not to mention that Omnisend is fairly more affordable, and offers a much better deal on SMS plans too.
Omnisend is, literally, the backbone of my store and business now - and once the automations are set up (we have about 15 of them so far, each with multiple series of emails), watch it do wonders (of course, assuming your website is in right order as well).
I've seen a few other negative reviews here - I just don't understand what's the matter: customer service is top, and the pricing is pretty straight forward (just because some people don't understand the pricing, it doesn't mean it's not clear or a reason for a negative review - and if you can't afford it, just use something else, but it doesn't mean the app is bad).
We really appreciate you taking the time to update your review. Your defense of our pricing and support really means something to us, and we're glad you see the value in what we've built. With your automation setup driving results and your experience making the platform work hard for your store, we're proud to be your backbone. Here's to continued success together.
great app - very helpful videos walking you through tasks - don't need experience with coding and get fabulous emails!
Thanks so much! We designed Omnisend so anyone can create professional emails without needing to code. It's great to hear the video guides are helping you get results quickly!
Very new to this, but my first campaign was very easy to create and worked in with Shopify very succinctly. Hopefully it goes well!
Appreciate you sharing this! When your first campaign comes together easily and syncs seamlessly with Shopify, you're set up to see real results. We're with you as you build this success.
I am loving Omnisend! As someone newly launching a product they have been so helpful and it has been so easy to use.
Thank you so much! Launching a product is exciting (and a lot of work), so we're thrilled we could make the marketing side simpler for you. Our team is here whenever you need us as you scale. Congrats on the launch!
Beran is a legend. He happily walked me through the changes needed instead of just forcing me to read the articles.
To be honest one of the reasons I was reluctant to move from Klavyio to Omnisend was the difference in the support level. But this helped us finalise our decision.
Great work!
Thank you for sharing this. We’re pleased that Beran and our support approach helped remove uncertainty during your transition and made the decision to move forward feel confident. Providing clear, hands-on guidance is an important part of supporting teams as they grow with Omnisend.
Super appli, complète parfaitement Shopify. Merci !!
Merci beaucoup! We're glad the Shopify integration is working seamlessly for you. Wishing you great results ahead.
