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After having issues with another app, I was lucky to find this one. The app is pretty easy to use and I am happy with a lot the features. Thank you for the app that does what I needed it to do.
Not going to lie, this app just.. works.
This a great app! Easy to use and just what I was looking for in a marketing app.
My store and Soundest goes hand-in-hand!
Changed the plan and increased my tier fee automaticly but without any notification! I have paid more and they refuse to give me the refund!
Hello there!
Thanks for taking the time to leave a review!
We understand that changes in pricing can be unexpected, therefore we made an effort to notify our customers in advance so that they could make informed decisions regarding their subscriptions. As we can see, you were in touch with our Support team where they clarified the situation and offered their assistance. Our support representative has already reached out to you with more details on this matter.
If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.
Thank you for making a difference!
all emails landed to the spam folders and has received so many complains from customers even they added to priority the next email wasn't received. I have a loyal customers who never received any emails from me. we have checked her details and she subscribed and emailed you about this issue and didn't get answers or found the solution. unfortunately the app way too expensive for a small businesses and doesn't help at all to grow my business. the free option basically enough for nothing. 250 emails is basically nothing. If I send only 250 emails only 10 precent will open as you have explained to me and how to make money from that? I have found much better marketing app for that which allow to send 10k emails / for free than only need to pay a small amount after 1k email to send every month. compare to your pricing list that is much better and even those emails land in to the spam folder just like your emails I still don't need to pay $130 / month. So thank you but I think you overcharge for nothing which is not help for any businesses especially during this difficult time.
Hello there! We appreciate your feedback!
Here at Omnisend, we place a high value on anti-spam policies. We've noticed that your most recent campaign generated a high volume of spam complaints, which were generated by a segment of your audience that isn't engaged.
Because inactive subscribers are not engaging with your emails and are marking them as spam, ISPs will devalue the content you send, making it less likely that your emails will land in the main inbox for the rest of your contacts.
While many contacts will unsubscribe from your mailing list (which will have no effect on your deliverability), a portion of your list will simply mark your emails as spam (which does have a negative effect on your email deliverability). By removing contacts who do not wish to receive your emails, you can decrease your complaint rate.
Additionally, we'd like to point out that your account was not paused at any point, and that all of your campaigns were sent successfully.
The pending status of the campaign that you mentioned is simply the first stage of sending. As the sending process progresses, the campaign's status automatically changes to "Sent".
Our support representative has contacted you to provide additional guidance on this subject. We encourage you to heed their advice, as it will assist you in cleaning your list and ensuring the highest possible deliverability rate.
Have an amazing day!
Best email marketing app. User friendly and match all my needs. Helpful support team, they answer very fast. I kindly recommend it!
very good application, easy to install, works perfectly, does its job, hard to find better for free, I recommend it to all those like me who start on shopify, and who want to automate their marketing campaign, much easier to install than other applications.
I am a 1st timer to the world of online marketing/running an online store, would recommend this app massively. So easy to use and integrates with Shopify perfectly!
Very nice app amazing templates to choose from! and the campaign setup and everything is very self explanatory
I was initially happy when I first signed up for Omnisend but I think I was happy because I was completely new to email marketing. I've been with Omnisend for 2 years now and each time I use them I'm honestly so underwhelmed with their offerings. Also, receiving customer service is almost impossible. Their customer service reply is only via chat which prompts to "we typically respond in 1 hour", I'm sorry but we are business people and when we have a small window to work on something that's our window, and waiting an hour to 1 reply is not practical. I recently switched to Attentive Mobile for SMS and it's been breath of fresh air! I'm looking for a new platform for emails now. If you're debating Omnisend I would suggest passing to save yourself time and unnecessary headache!
Hello there! Thank you for your review, we appreciate it!
There are a few ways to contact the Omnisend Support team, but no matter what option you choose or when you do that, you will be routed to the team that works 24/7 and strives to provide a top-notch experience and resolve any of your questions as soon as possible.
Our support team is working 24/7 without no gaps to cover all the questions we receive from our customers, although you can see a prompt of support replying within a few hours, we always try to reply as soon as agent gets your query and does all the troubleshooting to understand it and help you out.
Once again, thank you!