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very smooth and efficient service. highly recommend for any store thats wants a email marketing service that works for there store but dont want to use there energy doing all the work
Pretty app to look at but so far it's very confusing to use. I'm going to try another app. .........
Hello Tiny Fries, so sorry to hear that your experience turned out not as well as expected. We are adding so many new features to ensure Omnisend app satisfies different needs of our customers and we are still trying to maintain the simplicity and the user-friendly environment. It's a shame that you found it too complex, just know that our support team works 24/7 to guide our customers through the functionalities. And more, we are very open for feedback, so if you could reach out to feedback@omnisend.com with more specification on what seemed too complex for you, we would be very willing to review and find ways for improvement. So truly hoping you will give us one more chance :)
Amazing app !!! You could not make it anymore easier then you did. Great work!!!!
This app is a complete scam. I'm unsure where these positive reviews are coming from but if you have a large mailing list, BUYER BEWARE! They added 8,000 untraceable subscribers overnight to our list. I'm not exaggerating, you read that right. We sent our last campaign on May 27 to all subscribers and the following afternoon when we logged in, our subscriber count had shot + 8,000 subs. Luckily, we've been working on our list for the past week so it was caught right away.
They were trying to place the blame on us saying we may have added 8,000 contacts manually (on what planet?). After we implied that these were added by them and this is bad business and suspicious on their part, they apologized profusely then started completely ignoring us until we got Shopify involved. Though, mind you, they were replying within 10 minutes of our messages prior to this.
We finally received a response after Shopify stepping in and after much back and forth they tried to say it was a "bot attack", lol - right. In the almost 4 years we were with Mailchimp, this has absolutely never happened.
Either they have no clue what's happening and there are some serious flaws in their platform or they're trying to place the blame elsewhere. The really strange part is we cannot trace them, no matter how many times we segment list and countless filters/tags we've tried. Nevertheless, this entire app is suspect. And with this sort of ridiculous response after days of being ignored, which is a pretty serious issue to ignore by the way, we immediately cancelled our account.
Shopify should definitely stop recommending this app to accounts migrating from Mailchimp, it's a complete scam and their "customer service" really has no knowledge of the platform and selectively mark messages as seen and unseen. This was a complete waste of time all around.
Watch Omnisend reply to this review with some BS. Save it, we've heard it all from your "team".
Apologizing is not enough to compensate for the issues you experienced. We definitely should have kept a better communication with you and kept you updated about the status of your case, our developers were still looking into the issue. We have resolved your puzzle and our Account Manager Laurynas reached out to you in a separate mail, with an extensive explanation on what happened, how to resolve it to ensure it does not happen in the future. It is definitely not the spam-bot attack and our support answer lacked competence at this point.
So sorry that this took up to the point where you decided to cancel your account. If you give us a chance, Laurynas will have a call with you to resolve the case entirely and discuss the terms that would convince you to start again with us from a clean slate. We admit all our mistakes and truly hope you can give us one more try.
Very satisfied with this app great functions and it's user friendly. Now lets see if I will make any sales from the news letter that I created.
VERY EASY TO DELIVERY MY FIRST CAMPAIN LOVE IT
First time using & was so user friendly when I have no idea about code... they do it for me. Love the templates.
a very good way to start off with a 14-day free trial and it is very user friendly and would like to know more about it
J'utilise cette application depuis hier et prise en main rapide ! Bon je n'ai pas encore tout vu mais je l'utilise facilement. Très difficile de trouver une telle application sans bug...
J'ai tout mis en place dans ma boutique et importer ma liste simplement !
Je n'ai rien à dire de négatif pour l'instant donc merci !
great app, easy to create workflows and campaigns, also great automation features, fair pricing and good for scaling