Avis (5 968)
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WELL WORTH THE MONEY! saved so many abandoned carts for us! we should have been using this when we joined shopify last year
I am using Omnisend since several months now and I am enjoying it unfortunately not to 100%. What I enjoy:
- easy to use and to setup
- price seems ok What I didnt enjoy:
- bad opening rates in my campaigns comparing to when I sent it directly in shopify (same user base, same kind of copy etc.) --> Omnisend 10-15% OR, Shopify 30-50% OR!!!
- the currency is shown wrong (Peru) and wasnt fixed until now
- the SMS supposed to cost 0.05 USD for Peru, but when I created a campaign it was not possible to meet the needed SMS lenght to only pay 0,05 USD. At the end I paid more than 3 times more for a very short SMS The worst of all, I am waiting now (and already tried to follow up) on an answer from the support related to the SMS thing and havent received any answers withing more than a week! Usually it was quite fast, so no idea what is happening right now.
so far so good funny the 2md thing to set up is a revioew
Unfortunately, after you disabled the function of viewing anonymous store visitors, your application becomes completely useless for me. Alas. There was a very convenient function.
Unfortunately, you will have to delete it in order not to load the store with an unnecessary application ...
Also, when creating a mailing list, there is no possibility to make adjustments to the list of addresses, settings (even there is a letter supposed to be late, delayed sending). After today's negative change in functionality - not the right application! I don't advise anyone!
Good luck
Hey there! Many thanks for your review!
We hear you and rest assured: the decision to sunset the anonymous user data is just an intermediary step to introduce a more meaningful way to track your store visits and provide suggestions on how you can use Omnisend to your advantage. Stay tuned for more updates in this field!
Please note that there is a possibility to choose the segments when sending out a campaign; there also are options for scheduling your emails: you can do it based on your time zone or the time zone of your customer. You can find these settings once you finish designing your email.
If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.
Have a great day!
Look I hate giving any reviews but this is a must, the concept is good but I am fed up with this app. I paid for the Subscription pop up and its good when it works, when you send them an email about a problem you get no reply.
This morning im trying to send out my news letter and in getting 504 errors Gateway timeout, this is the 3rd time in a month, I really dont have time for this nonsense, get your act together and at the very least reply to emails.
Im going to spend the rest of the day looking for an alternative
Hey,the app is well guided ive done my first email so far so good,cant wait to get more subscribers!
Lock my account until I pay up? Ridiculous. It's one thing to prevent me from actually using the automations, it's another to block me from even editing them. What if I want to do some more testing before I'm ready to start using it on my customers? What if I've been back and fourth between one design and another and I end up wasting my trial? I can't do anything about it now because I need to pay at least $16 when there are other apps with similar features and more seamless email customization that offer a free plan instead of a free trial. Plus, it's customization is terrible. You have to customize each email MANUALLY. That means limited drag and drop features without paying, no templates, no copying one theme onto the rest of your emails. You can't even transfer one color used on one email onto another. And if I'm wrong and all of these features are available if you look just a little harder I wouldn't know because my free trial ran out. 14 days seems like a long time to not be able to finish what I need to and test things out if you do your email marketing testing as the very last thing on your launch checklist. If you start anymore than 14 days before you've decided you'll be keeping this app, "sorry, we want our money first."
I'll be doing my business elsewhere.
Hi, Greenworld Home Spa,
Thank you for your feedback and apologize for the service you experienced.
We are more than happy to grant extra trial days for our customer who did not manage to try the features out within the first 14 days. We wish you contacted us immediately after the end of the trial so we could have prevented from such a bad experience.
So we granted you a couple more weeks of trial, please get in touch with our Support team if you need any guidance or face any issues going forward!
This is the best customer support team I met so far. Luiz did incredible job, he was testing different email options within 3 hours with me. He was patient, calm, even made jokes :) I truly appreciate all his help! Will recommend Omnisend to everyone!
I just signed up with Omnisend and I had a few questions. The 24/7 support was there to answer my questions and everything is great. It's still early for me to rate the app but thus far everything is great.
LA meilleure application de marketing par e-mail !!
Je recommande à 10 000 % , il y a nombreuses fonctionnalités.
Nombreux modèles d'email, nombreuses campagnes, bref tout est parfait Je suis à l'essai gratuit pour le moment et viens d'envoyer ma première campagne.