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I got this app for the Abandoned Carts emails. The app is very well-designed and easy to use. And I received excellent customer service by Bassma, thanks very much! :)
extremely horrible work, app not sending emails, support asking silly questions, 1 week 0 progress, then starts asking same questions. AVOID AT ALL COSTS
Hello there! Thank you for your feedback, it is highly appreciated! We are really sorry for the troubles you are facing. As our support team mentioned you are currently using wrong preset of the automation. You will need to use an automation called Abandoned Checkout in order to achieve your goal. Our support team would be more than glad to assist you with creating one. You can reach us out via in-app chat or by email support@omnisend.com.
Easy to use - great way to set your email lists up when you're just starting
I enjoy this addition to my shopify store. I had a minor technical issues that the support and developer team helped me sort of very quickly.
The only thing I can really say that I wish was different or that I have yet to figure out is being able to set up automated follow up series for specific individual email lists.
Otherwise this is an easy to use platform with great value.
~Robynne
SavVy Bitch Co.
Very easy to use! Wish the Workflow could be started for the entire list.
This was my first experience with business email marketing. I was really surprised how easy it was to set up! Every step was spelled out for me and easy to follow. I'm very Happy!
I have been using mailchimp for years, abandoned checkout notification, signups, email promo results were almost non existent. Within 24 hours of switching to Omnisend, the results paid for a full year sub to this app! Highly recommended and wish I was using this much earlier.
Very useful when doing email marketing. Easier and user friendly. The 24/7 chat support helped me a lot. Thank you for creating this. I'm loving it so much!
Easy to use but hasn't benefited much from it.
I can give only 2 stars... As soon as I purchased this app, I created my first automation with a welcome email. The welcome email was created from an Omnised template, and the email doesn´t work for mobile version. The customer service promised a solution in 24-48 hours. If I am paying for this app I expect it to work... I would have expect from the Customer service an immediate solution, does any campaign template from Omnisend work for mobile version?? Then I would try with a different template to avoid having my automation stopped till the Customer service comes back to me.
On the other hand, there is no way to customize the confirmation email for double opt-in, which is really a problem for any European customer requiring GDPR. This email looks really spammy, with an orange button as "confirm your email". I can imagine many potential subscribers will not trust this spammy button, and I will loose subscribers. Mailchimp does here better, you can completely customize this email and fit it to your brand. I already sent my feedback to Omnisend, asking for at least, if it not possible to customize the color, make the color less spammy, like black.
I have to give only 2 starts because I find this really a basic thing any good email marketing app should offer. Hope an update comes very soon and I can give you guys more starts!