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Super happy and easy to use! tried Klaviyo after using this but came back to this again.
Thanks for the love! Sometimes you have to take a detour to realize you’re already at the best destination. Welcome back, happy to have you with us again! ❤️
As someone who has never run a product-based business or ecommerce before, the past three months have been a massive learning curve for me, and the number of things I don't know seems to grow daily. I am so appreciative of Omnisend as a result, because of the free plan (so that you're not bleeding money when you're still getting set up and started), the integrated reviews app (which connects to the email flows, and yet again saves me from bleeding money when I'm not marketing or making sales yet), and the kind customer support. I've had several questions while I've been setting up flows, forms, and reviews, and the team have been patient, polite, and responsive. They even emailed when I didn't reply to the chat to check whether I still needed help. I've especially appreciated their patience with what would probably be considered stupid questions. I'm still new to Omnisend, but I've had a very positive experience so far.
The app provides excellent support for our marketing campaigns and we generate important additional sales as a result. Setting it up was very easy. We were also able to count on Johnny's fast and competent support when it came to changing our store. Thanks for the great help and we recommend the app to everyone else.
Hello there,
Thank you for your thoughtful review! We're thrilled that Omnisend is driving valuable results for your marketing campaigns and helping you generate additional sales. It's great to hear that the setup process was smooth and that Johnny provided the fast and competent support you needed during your store transition.
Your recommendation is much appreciated, and we're here to continue supporting your success!
We have been using Omnisend for a couple of years now and I find them to be excellent, an easy interface to acheive complex workflows and the support is always near instant and super helpful.
Sila resolved my issue in a matter of minutes and guided me through the resolution.
Hello there,
Thank you for sharing your experience! We're thrilled to hear that Omnisend has been serving you well over the years and that you find our interface easy to use for creating complex workflows. It's great to know that Sıla was able to resolve your issue quickly and guide you through the process.
We appreciate your continued trust in Omnisend!
I would not have been able to fix my issue without Sanya. She quickly assessed the issue and provided me with very clear steps on how to fix. We were done in a matter of minutes. Excellent customer service from Sanya, she was wonderful to work with.
Hello there,
Thank you for your review! We're thrilled to hear that Sanya provided excellent customer service and was able to quickly help you resolve your issue with clear and effective guidance. It's great to know that your experience was positive and efficient. We're here to support you whenever you need assistance, so please don't hesitate to reach out in the future. We appreciate your kind words about Sanya and are glad she could make the process smooth for you!
Omnisend has everything a small business needs to success at email marketing as well as great customer service. Any time i have had a problem, they have been there.
Hello there,
Thank you so much for your kind words! We're delighted to know that Omnisend has been a great asset to your business and that our support team has been there for you when needed. We’re committed to helping you succeed with your email marketing, and it’s wonderful to see it making a difference.
If you ever need anything, don’t hesitate to reach out—we’re always here to help!
Great!
App is awesome, customer service is 5/5.
The free plan lets you do quite a lot, I will not hesitate to upgrade when I reach the email limit.
Thanks so much for the great review! 😊 We’re thrilled to hear that you’re loving the app and that our customer service has been 5/5 for you. It’s awesome to know the free plan is serving you well, and we’re excited for you to upgrade when the time comes! If you ever need anything in the meantime, we’re just a message away.
The ominisend team helps me a lot. Big big thanks to all of you guys.
Thanks a ton for the kind words! We’re thrilled to be your trusty sidekick on this email marketing adventure. If we had a trophy for best support team, we’d be polishing it right now, oh wait, we actually have one! 🏆 Let us know how we can help you next!
I'm very happy with Omnisend. I was using the service on my Big Commerce store and, subsequently, continued with them when we migrated over to Shopify. We did run into some issues in terms of the migration of Omnisend from Big Commerce to Shopfiy, but Kayque, the agent who initially addressed my issues, continued to follow up with e-mail until our issues were resolved and Omnisend was fully functioning on our new Shopify store. So, that is evidence enough for me to both strongly recommend Omnisend but to also continue working with the company for the foreseeable future.
Thank you so much for sharing your experience! Kayque will be happy to know that his dedication made such an impact. We take pride in following through until everything is running smoothly.
We’re honored by your recommendation and excited to keep supporting your business for the long haul. If you ever need anything else, we’re always here to help!
I would not have been able to fix my problem without the help of Mathías. He was so knowledgeable, patient, and helpful. Thank you for making it so much easier!
Hello there,
Thank you for sharing your experience! We’re delighted to hear that Mathías was able to assist you so effectively. It’s great to know he made the process easier for you.
We're always here to help!