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This is one of my favorite apps. I have dealt with other email apps before like constant contact and mail chimp but Soundest is one of my favorites. The only thing I don't like is the name, people think I have a lisp when talk about the app.
Unfortunately, after being a subscriber for over 8 years, I am forced to give this application a negative review. As a long-term customer, I expect more from this service. The application, unfortunately, has begun to disregard customer loyalty and implement strange policies and techniques that harm the customer's website. Due to a questionable rating from an unknown website, the application has permanently closed my account and blocked my messaging, claiming that I was sending spam. Ironically, the application itself collected the subscriber lists for the mailing list and is responsible for all emails sent. This means that if there is any suspicion of spamming or collecting subscribers improperly, the application itself is the cause (of course, a representative from the application will deny this, but it is the truth). I contacted reputable and well-known websites to evaluate the status of my domain (Shopify, GoDaddy, Cisco reputation check) and they confirmed that there is no problem with the website and they do not know what this website used by the application as a reference (spamhause) is. I have been a customer and subscriber to the application since 2016, which is more than 8 years, and I pay around $250 to $350 or more per month. However, it seems that the application has changed in terms of management or policy, unfortunately, for the worse. Now, after paying for a full package worth $250, my account was blocked after only 3 days of subscription. Strangely, the application refuses to refund the subscription fee. Unfortunately, the application has lost the loyalty of a customer for over 8 years and has received a negative review. I do not recommend this application to anyone and I will do so based on my work in the field of Shopify website development.
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your dissatisfaction, especially as a long-term customer of over eight years. We deeply value the trust you’ve placed in us, and it’s disheartening to learn about your disappointment.
To clarify, your account suspension was due to your domain being listed on Spamhaus, a globally respected authority in spam prevention. This listing indicates potential issues with subscriber list acquisition or non-compliant practices. To ensure the highest email deliverability rates and protect the integrity of our platform, we are unable to allow sending from accounts associated with domains flagged by Spamhaus.
We understand this can be frustrating and want to assist you in resolving the matter. We’ve previously shared guidance on how to address this listing, as delisting is a critical step for reactivating your account.
Regarding your subscription fee, while we understand your perspective, our terms state that refunds are not provided in cases involving policy violations, including issues related to spam or improper subscriber list management.
We’re truly sorry that this experience has impacted your perception of our service. Your loyalty over the years means a great deal to us, and we’d be happy to support you through the delisting process or address any additional questions you may have.
It was very easy to use and I will definitely continue using it!
Love the app, so easy and straight forward :)
Soundest is your one stop shop for email marketing if your an e-commerce store! Or a newbie like myself. With pre-built templates and fantastic customer support right there to answer you questions, I'd have to say it'd be stupid not to give it a try!
-Nick Reyes, Founder
Evviva! LLC
Really fun layouts and easy to use, however $10 a month adds up if youre a small store
Best Email Newsletter App and Top Recommended by me.
Amazing!! Just what I was looking for very easy and simple to use. Emails & newsletters look professional and are sent automatically which is GREAT!!
Great App
Best User-Interface ever, easy to manage and effective in operation
Highly Recommended
Great product - we personally prefer it to Mail Chimp, if all works well we may upgrade in the future. I would not start your free trial too quick though as we did it when we had a low email capture rate and didn't really get to test it, should have waited.