Note globale
4,8
Nombre d’avis par note
  • 90 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 3 % des avis sont des avis à 1 étoiles
29 mars 2023

I have received quick and excellent help from the support staff every time that I have had questions. Today Joy helped me in an terrific way and saved a lot of time for me. Thanks!

scandinavialovenotes
Suède
5 mois d’utilisation de l’application
1 avril 2023

3.5 Stars for Omnisend & Long Wait Times
Omnisend is a great email platform, but not without its convoluted processes and cumbersome automation triggers. I experienced some reps that made me wait 10+ minutes between responses and questions.

5 Stars for Olesia and Deniz
Customer service agents, Olesia and Deniz, are gems. They helped me navigate several challenges. They were adept in Omnisend, helpful and supportive, ensuring all my questions were answered and my issues resolved. They helped me overcome a significant hurdle that will positively impact our email marketing efforts. They are the reason I did not cancel the service.

Gena Penn
États-Unis
Environ un mois d’utilisation de l’application
Omnisend a répondu 5 avril 2023

Aloha!
We appreciate you taking the time to review Omnisend!

It's wonderful to hear that you found the platform valuable for your email marketing needs and that Olesia and Deniz gave fantastic customer service and assistance in navigating hurdles. After reading your review, we gave them a raise 😄

We're sorry to hear that you encountered some delays and convoluted processes during your time with us. As they say, good things come to those who wait, but we understand that waiting can be frustrating. Rest assured, though! We're constantly working to streamline our processes and reduce wait times, so you can spend less time waiting and more time designing compelling email campaigns. 

Thanks again for choosing Omnisend as your email marketing platform, and we hope to continue providing you with outstanding service in the future!

23 juin 2023

Have only recently started using Omnisend, but would like to say I appreciate the promptness of their customer support. Special mention of gratitude to Baraath for the quick and helpful response when I expressed a challenge I had with formatting and testing an email campaign.

Akiba Fragrance & Wellness Studio
États-Unis
2 mois d’utilisation de l’application
5 mai 2023

I downloaded klaviyo at first cause everyone about it in all the youtube videos and articles. But honestly it was very annoying to use and super not user friendly. I then tried omnisend and basically fixed all the annoying things about klaviyo. I just wish they have more pop up templates. Customer support is decently quick and super super helpful. I got a screen recording mini tutorial just for my question, amazing. Big thank you to Salma she's from customer support she's the reason im writing this review.

QUFORYOU
Liban
Environ 18 heures d’utilisation de l’application
28 juillet 2023

New to using Omnisend and was getting an error message. Baarath helped me fix the problem in a timely manner.

Divinely Yu
États-Unis
Environ 24 heures d’utilisation de l’application
19 avril 2023

Deniz è stato utile per risolvere i miei problemi, gentile e competente.
Omnisend ha un buon servizio clienti.

CampoSacro
Italie
Environ 23 heures d’utilisation de l’application
5 septembre 2022

I've had some frustrations over the last couple of years with this app, but they are constantly trying to make improvements-- some are helpful, some not so much. I really appreciate the responsive customer support. Pretty easy to use once you get the hang of it.

Mexico By Hand
États-Unis
Presque 6 ans d’utilisation de l’application
17 juin 2016

After trying a few email programs, I can honestly say we like this one the best!

Pit Bull Gear
États-Unis
Presque 6 ans d’utilisation de l’application
23 mai 2014

Super app, super responsive CS. I highly Recommend!

MikeStickler.com
États-Unis
Plus de 4 ans d’utilisation de l’application
31 janvier 2023

We encountered an issue with our account and received prompt and thorough help from Agustin & Salma. Thanks to their help, we were able to send out our email on time, and not miss a beat! Thank you!

FIRST ASCENT
États-Unis
Environ 4 ans d’utilisation de l’application