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Strong automation capabilities for abandoned cart recovery (one of your key goals)
Good segmentation features to target different customer groups
SMS integration alongside email for comprehensive campaigns
Thank you for highlighting what matters most! We’re thrilled our automation, segmentation, and SMS + email integration are helping you reach your goals. We’ll keep refining every feature to support your growth and make your campaigns even more powerful.
Good App... It's like an old friend.
Consistant, reliable, honest, supportive.
Thank you for such a kind comparison — being seen as a “reliable old friend” is one of the best compliments we could ask for. We’ll keep showing up consistently and supporting your growth every step of the way.
its a amazying app for us
I have been using Omnisend for a number of years now. I send out a newsletter once every 2 weeks and I have a couple of automations running as well. I don't always find the interface the most intuitive but by using the chat service on a couple of occasions I always get back on track.
Today I specifically want to highlight the chat service and the help I received from Saleh, who, despite being very busy, took the time to:
1. explain why he may be slower than usual to respond (and apologised ofr it more than once)
2. supply me with a link to help answer my initial query
3. respond with comprehensive and detailed answers to my fairly elaborate follow up questions (not the type of questions you want to receive when you are very busy!)
As a result, I know what my options are and again can get back on track.
Much appreciated Saleh, you are a credit to the team.
Thank you so much for taking the time to share such a detailed review! We're thrilled to hear that Saleh provided you with the support you needed - he truly is a star! We might just need to clone him to keep up with the demand! 😄 Your kind words mean a lot to us!
I've been using Omnisend for a few years now and will say that the team who help you with technical issues and assistance are amazing, they are so patient and nothing is too much trouble.
I've not been impressed though with the implementation of the reviews section and believe there to still be missing features. I just feel like this section was rushed and not thought through properly from what a customer needs.
However, the team themselves have been so helpful and even though it was not possible to resolve all issues I have with the reviews section I still highly recommend this app and it's team.
Hello there,
Thank you for your feedback! We're glad to hear that you've found our team amazing, and helpful over the years.
We appreciate your honest input regarding the reviews section, and understand your concerns about missing features. Your feedback is valuable to us, and we will take it into consideration for future improvements.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Omnisend is a robust app that I find to be a little less than intuitive personally since my marketing needs are pretty simple. However once I learned how to navigate it, it does what I need effectively and the shopify integration works. And most importantly, their customer service is fantastic and quickly helped me troubleshoot my issues. Shoutout to Karine for the help :)
Hello there,
Thank you for your review! We're glad to hear that Omnisend effectively meets your marketing needs and integrates well with Shopify. We're especially pleased that our customer service was fantastic in helping you troubleshoot issues.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
I was running into some issues with Shopify Email and found many recommendations to give Omnisend a try. The interface is easy to use and creating campaigns is very straightforward. I had some initial issues with domain verification due to conflicting SPF records but Maria from Omnisend’s support team explained what I had missed in short order and the client was up and running quickly. Very impressed so far.
Thank you for the fantastic feedback! We're so glad you made the switch to Omnisend and found the interface easy and campaign creation straightforward — that's exactly what we aim for. Big high five to Maria for helping sort out the domain verification hiccup so quickly (those tricky SPF records love to cause mischief!). We're thrilled your client is up and running, and we’re looking forward to continuing to impress you!
I've had some frustrations over the last couple of years with this app, but they are constantly trying to make improvements-- some are helpful, some not so much. I really appreciate the responsive customer support. Pretty easy to use once you get the hang of it.
Always quick to respond and easy to navigate but I find it pretty pricey for a small business, so don't send out as any emails as I'd like.
Hello there,
Thank you for your feedback! We're glad to hear that you find our service quick to respond and easy to navigate. We understand your concern about pricing, especially for a small business. We strive to offer value that justifies the cost, and we're always looking for ways to better meet the needs of all our customers.
If you have any questions or require further assistance, please don't hesitate to reach out. We're here to help!
Very comfortable sms/email marketing app! Costumer services are very very good, answering fast to all of the questions you have. And I recommend you to use their services.
Thanks so much for the kind words — and for the recommendation! 😊
We’re really glad Omnisend is working well for your email and SMS marketing, and hearing that our support team is quick and helpful makes us extra happy.
If there’s anything we can do to turn that 4-star into a 5-star experience, we’re all ears and always looking to improve!