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The templates are stale. Plus their list cleanup is vague and over priced. They charged us over $150 to perform a cleanup that did not remove ANY names. Then they became difficult when we asked for a refund.
Thank you for taking the time to share your feedback. We’re truly sorry to hear that our cleaning tool didn’t meet your expectations. Your input is important to us, and we take it seriously as we continually strive to provide the best possible service.
After a thorough review of your case with our Billing and Deliverability teams — both following your communication with our support team and this review — we found that your list contained a large number of disposable email addresses, primarily from Amazon. These contacts are categorized as undeliverable, as they cannot receive emails, and were appropriately flagged by our system. Based on this, the list cleaning was completed as intended.
Please note that the cleaning service has been fulfilled and, as such, cannot be reversed. Since the tool performed as expected and the results were delivered as agreed, a refund would not apply in this case. However, we do want to understand your concerns better. If there are specific aspects of the cleaning you believe were not handled correctly, we’d truly appreciate your feedback so we can investigate further.
To assist with next steps and save you time, our support team has created a segment of the flagged contacts. You can use this segment to easily take neccesery actions.
Again, thank you for your feedback — we’re here to help however we can, and we’d be happy to take a second look with more details from your side.
Baka has been very delightful and helpful in assisting me in checking that I'm all good as I got confused after receiving the email from Omnisend that my app wasn't working well due to the banner on my webstore.
Thank you so much for the kind words! We’re thrilled to hear that Baka was able to help clarify things and make sure everything was running smoothly. Confusion happens, but having someone patient and helpful by your side makes all the difference — and we’re so glad Baka could be that for you. We'll be sure to pass along your feedback — it's going to make their day!
Great App with Outstanding Support! I've had a great experience using the Omnisend app. The support service is incredibly responsive — they reply quickly and with genuine patience, walking me through every step until the issue was completely resolved.
We’re so glad to hear you’ve had a great experience with Omnisend! 😊 Our support team takes real pride in being both quick and thorough, so it means a lot to hear that came through. Thanks for the kind words — we’re always here when you need us!
They have an efficient help/support team, who really try not to leaving you hanging and waiting. They do make a real effort to resolve it. Thanks Omnisend.
Thanks for the thoughtful feedback! It's important to us that no one feels left waiting, and we’re so glad our team could provide the support you needed. We're just a message away whenever you need help!
We started using Omnisend and it's made such a difference offering features we have long wanted, we ran into some issues with our theme using it but Maria was a great help giving us 5 star support that was speedy and spot on!
We love knowing Omnisend is bringing you the features you’ve been looking for! 😊 And a big shoutout to Maria for making sure everything worked smoothly. Thanks for the kind words — we truly appreciate it!
Omnisend is constantly growing, and thanks to the amazing customer support team, our platforms can grow as well ✨ Beran, Salma & others are always of great help!
We love hearing this — thank you so much! ✨ It means a lot to know that our support team, including Beran, Salma & the rest of the crew, has been able to help you grow alongside us. We’ll be sure to pass along the kind words! 🚀
Has a fair amount of email features for a relatively low price. Their support via email has been great too and very helpful on the occassion I need them.
Thank you for the kind words! We're so glad you're finding Omnisend packed with features at a fair price. And we love hearing that our email support has been there for you when it mattered. We’re always here if you need us!
Omnisend is a very good platform, convenient and has many functions. Especially their customer support service, Beran and Danyu Zhong have helped me a lot, thank you, thank you Omnisend!
Your message made our day — thank you! It’s wonderful to hear that Omnisend’s features are working well for you, and we’re especially proud to hear how helpful Beran and Danyu Zhong have been. We’ll make sure they see this (and possibly get a round of applause on our end 👏). Thank you for the double thank-you — we’re lucky to have customers like you!
I am doing the final touches before I launch my brand- and tbh setting up email marketing hasn't been something I've looked forward to, at all. I picked this app mostly due to the high review count, but they also had a fair pricing tier compared to other apps I looked into. So far, the set up has been really easy, esp if you take 10 minutes to watch the lessons they provide. Pretty excited that this part of the journey was set-up to go within a night.
From “not marketing savvy” to fully set up in a night? We’d call that a win! 🙌
Thank you so much for the thoughtful review and congratulations on being so close to launching your brand! That’s such an exciting milestone, and we’re honored to be part of the journey.
We know email marketing can feel overwhelming at first, so it’s great to hear that Omnisend made the setup simple and stress-free. The fact that you found value in our lessons and got everything ready in one evening? That’s exactly the kind of experience we hope to deliver.
We’re thrilled you found a plan that felt fair and easy to get started with. When a tool lets you focus more on your launch and less on tech headaches, we know we’re doing something right.
Wishing you a smooth and successful launch — we’ll be right here if you need us!
Basically, FREE for the beginners and it's still affordable if you have to start paying. Struggled deciding between Klavyio and Omnisend but so far, no complaint whatsoever.
Also, had questions about DNS records (domain and stuff) and Maria was so helpful. I felt hopeless thinking they would probably not help me out because it's so technical but I judged wrong.
Thank you so much!!
We’re so glad you gave us a shot — and even happier to hear there are no complaints whatsoever! 😊 Affordability matters, especially when you’re just starting out, and we’re thrilled Omnisend is delivering on both value and support. We're always here to walk you through the technical stuff. Thanks for trusting us!