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Dilara has been a great help, helping me to setup some new automations - thank you
We love hearing that Dilara was able to guide you through setting up those new automations! 🙌 Nothing better than getting things running just the way you need. Thanks for sharing your experience!
So far so good. Once I figured out to remove my website name from the dmarc and dkim records it worked beautifully!
Glad to hear it's all working well now! Those DNS records can be a bit tricky at first, but once they’re in place — it’s smooth sailing. We’re happy to have you onboard!
I was running into some issues with Shopify Email and found many recommendations to give Omnisend a try. The interface is easy to use and creating campaigns is very straightforward. I had some initial issues with domain verification due to conflicting SPF records but Maria from Omnisend’s support team explained what I had missed in short order and the client was up and running quickly. Very impressed so far.
Thank you for the fantastic feedback! We're so glad you made the switch to Omnisend and found the interface easy and campaign creation straightforward — that's exactly what we aim for. Big high five to Maria for helping sort out the domain verification hiccup so quickly (those tricky SPF records love to cause mischief!). We're thrilled your client is up and running, and we’re looking forward to continuing to impress you!
Terrible Customer Support – Avoid This App!
If you run into any issues, don’t expect their customer support to be helpful. They take forever to respond and keep making excuses instead of actually fixing the problem.
I had an issue where the pop-up form’s background was always transparent, making it unusable. When I reached out for support, they said they would escalate my ticket to a technician, which would take 48 hours. After waiting, I finally got a response—only to be told that my issue was "out of their scope".
I've used many apps before and never had this problem. They even tried to shift the responsibility to Shopify, but when I contacted Shopify support, they confirmed that the app provider should be the one fixing it. For what we pay, we should get proper service and a functioning app.
Would not recommend!
Thank you for sharing your experience. We’re sorry to hear that our support didn’t meet your expectations — we always strive to provide timely and helpful assistance.
Regarding the issue with the pop-up form, we’ve reviewed it and found that the form itself is working correctly, but custom CSS rules on your website were unintentionally hiding the background. In this case, a specific design rule using '!important' was overriding standard settings, which is generally not recommended as it can prevent certain elements from displaying as expected.
Since these settings are controlled by the website, adjustments need to be made directly in the site's code. A web developer or your theme support team would typically be the best resource for this, and we’re glad to see that the issue has since been resolved.
While we understand this wasn’t the ideal experience, rest assured that we did everything we could from our side to assist. If there’s anything else we can clarify or help with, please don’t hesitate to reach out.
I've only been using the app for about a week. They've made it easy to understand and implement, and their customer service is great. I had some issues, but they helped me resolve them quickly.
Thank you for the great feedback! We're so glad your first week with Omnisend has been smooth, easy to navigate, and that our support team could jump in to help when needed. We know starting with a new platform can bring a few hiccups, but we’re all about making those feel like quick wins. Thanks for giving us a try — we’re excited to keep supporting you!
I have to say Dilara is by far the best. She's available and she clearly knows what she's doing. She helped me with some serious issues I had on my automations settings. She's still assisting me with other minor issues, but I'm confident we will fix all of them pretty smoothly.
Thank you again Dilara! What a pleasure working with you!
Dilara’s going to love this! We’re so happy to hear you’re feeling supported and confident — that’s exactly the experience we aim to create! 😊 Tackling tricky automation issues isn’t always fun, but having the right help can make all the difference. Thanks for sharing your experience — we’re glad you’re with us!
Eduarda was super helpful and fixed our issue immediately. Would highly recommend!
Now that’s what we call immediate support! 🚀 Huge shoutout to Eduarda for jumping in and getting it fixed without missing a beat. We're so glad she made your day a little easier — thank you for the kind words and the recommendation!
I've contacted Omnisend support many times and I've always had the best experience. Super happy with this app!
Always the best experience? Now that’s music to our ears! 🎶
We’re so glad our support team’s been there for you each time — and even happier to hear you're loving the app. Thanks a ton for sharing the love!
I like Omnisend! It's reliable and most of all I love the insight of the "Live view", which used to be way more comprehensive and better, but it's still a good feature!!
We love hearing that Omnisend’s reliability and Live View are adding value to your experience! 🚀 And we really appreciate your honesty — we hear you on the changes, and feedback like this helps us continue improving. Thanks for sticking with us and sharing your thoughts!
very easy to use and there is always someone there to help if I need, would definitely recommend Omnisend
Thanks a bunch! We’re all about making things easy — and having help nearby when you need it. Glad to hear we’re hitting the mark. Appreciate the recommendation! 🚀