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The app is very easy to use, lots of options, even if you are not experienced with making newsletters, you will be able to learn how to make the most fabulous newsletter campaigns.
The customer service chat is very supportive. I have contacted them so many times because I was not familiar with so many things and didn't know what to do, but they have always been very patient and supportive. Thank you Mariia for your kind assistance and excellent advice.
Thank you for such a fabulous review! 😊 We’re thrilled to hear that even without newsletter experience, you’re creating masterpieces. And Mariia’s patience? We might need to bottle that up for the rest of us. 😉 We’ll be sure to share your kind words with her. We’re always here to help, no matter how many questions come our way!
EXCELLENT Support via chat app, Eduarda helped me solve a huge problem with ease. I use this app for all of my customer interaction emails. Easy to use and custom templates can be saved to help maintain your brand image.
Now that’s what we call a win! 🎉 Huge props to Eduarda for turning a huge problem into an easy fix — she’ll be thrilled to hear this. And we love that you’re making the most of those custom templates (because let’s be honest, who doesn’t love a good time-saver?). If you ever need more help or just want to chat, you know where to find us!
OH MY GOODNESS!!!! Mariia and team definitely went above and beyond to get the problem resolved/ figured out.
I am by fair extremely content with the response she provided me and even more content with her customer service skills. Very kind, patient and understanding of the issue. Thank you so much Mariia.
If I ever have any issue again, I will not hesitate reaching back out to OmniSend Help as the process was super easy and quick.
Wow, this review is like sunshine on a cloudy day! ☀️ Mariia’s customer service skills are truly top-notch, and we’re so happy you had such a fantastic experience. We’ll always be here to help — thank YOU for being amazing!
Eduarda was so on point, she helped me to fix my email sender issue that damaged my recipent volume and helped understand why photos doesnt show on the email marketing - she is great
Eduarda is definitely on top of her game! 😊 We’re thrilled she could help you with your email sender issue and photo visibility—she’s one of the best at breaking things down! Thanks for the glowing review—we’re always ready to tackle the tricky stuff for you.
I have tried multiple email services, but this one so far is the best customer support, and I love that it includes SMS. It integrates easily, and the features are awesome. I used to have multiple apps for various features I wanted on my website, but this one has everything. Customizing is also simple, and scheduling is easy, which is one thing I was looking for!
Thank you for the amazing feedback! 😊 We’re thrilled to hear that Omnisend is ticking all the boxes for you. Simplifying your marketing while keeping things powerful and easy is what we’re all about. We’re excited to keep supporting you every step of the way!
Great support - didn't need it for any issue with the software just to check over an automation I had setup to make sure it was correct. They went above and beyond to help me fix an issue I had with it and get it working.
I'd say this is really great value for what you get.
Thank you for the kind words! 😊 We’re thrilled to hear our support team could go above and beyond to help you fine-tune your automation. It’s always great to know Omnisend is delivering value for you!
I'll admit I was frustrated after getting an email about issues with my sender domain. I was sure that I had updated the settings and if it was still wrong, I didn't know why. Saleh with support offered to take a look and after reviewing the screen shot I sent, they guided me to exactly what next steps to take. I completed the updates successfully and felt really good at the support I got. Omnisend is responsive and super helpful! Saleh was professional and a wonderful help.
Frustration level: high. Resolution level: Saleh. 😎 We’re so glad our team could help you sort out the sender domain issue, and that you’re feeling great about the process. You’re in good hands with Omnisend!
So far very happy with the process, had some issues where I didn't know how to fix one of my flows, customer care team was very quick and efficient!
Glad to hear you’re happy with the process! Our customer care team is always on the ball — quick, efficient, and ready to make any flow hiccup a thing of the past. Here’s to smooth sailing ahead! 🚀
We have some DNS issues, but support team menbers(especialy Ms.Sanya) were very kindly and taught me how to set up for this.
Because we are using Japanese host provider and I dont have any knowledge. Then I think they are not easy to check this time.
But finally issues are cleared!
So many greatfull apriciate for this.
Hi there,
Thank you for sharing your experience! We’re glad to hear that Sanya and our support team were able to guide you through the DNS setup process, especially with a host provider that was unfamiliar. We appreciate your patience and are thrilled everything was resolved.
If you need any more help or have further questions, don’t hesitate to reach out—we’re here to assist you!
Love Omnisend. They always answer any question, help out where needed and just in general, the platform is very inviting and convenient to use.
Tried them all, Omnisend is the best.
Now that’s what we call a glowing review! 🌟 We’re thrilled to hear that Omnisend stands out as the best for you. Whether it’s answering questions, lending a hand, or just making things easy, we’ve got your back.