리뷰 (5,991)

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2021년 10월 29일

I was initially happy when I first signed up for Omnisend but I think I was happy because I was completely new to email marketing. I've been with Omnisend for 2 years now and each time I use them I'm honestly so underwhelmed with their offerings. Also, receiving customer service is almost impossible. Their customer service reply is only via chat which prompts to "we typically respond in 1 hour", ...

Dana Scott
미국
앱 사용 기간 3년 초과
답글 Omnisend개 2021년 11월 1일

Hello there! Thank you for your review, we appreciate it!

There are a few ways to contact the Omnisend Support team, but no matter what option you choose or when you do that, ...

2021년 5월 11일에 편집됨

Fine app, poor support. Dont wanna help setup their app, so we actually can get the benifits. They refer to some Youtube etc. not a good customer experience. Reply to your reply 11 - May **He didnt help me set things up - I got a lot of links to guides etc. which is fine, but in a smaller business, you dont have time reading all these guides, so I still dont get the effect i wished I would get ...

Dinluksus.dk
덴마크
앱 사용 기간 거의 3년
답글 Omnisend개 2021년 5월 11일

Hi, we're really sorry to hear about your experience. We can see that a Senior Support Agent was able to help set things up for you. Please get in touch if we can help ...

2023년 3월 5일

I Paused my store and relaunched under an entirely different brand. The app no longer tracks all visitor activity, just selective activity of returning/ known customers. In that sense, its not helpful in antialiasing product potential or begin able to dispute if an information page(return and shipment policies)was viewed. Uninstalling and will continue to look for an app that that tracks all ...

Exxtended Image Hair Co
미국
앱 사용 기간 거의 3년
답글 Omnisend개 2023년 3월 22일

Hello there, and thank you for taking the time to tell us about your experience!

We're sorry to hear that using our app left you unhappy.

Therefore, We'd like to apologize ...

2019년 9월 18일

Extremely disappointed in the customer service. I feel like I am going round-robin, there is no phone number to actually speak to someone to talk through problems and get clear intuitive solutions. I had MailChimp which I had no issues with but because of the contract breaking with Shopify I felt forced to switch. I feel like I made a bad decision. The templates are cool, but what good is that if ...

Camillions
미국
앱 사용 기간 2년 초과
답글 Omnisend개 2019년 9월 23일

Hi,

We are so disappointed to hear that you did not get the help you needed on time. Since we do not offer phone support, we provide 24/7 support to our clients, including in ...

2019년 8월 12일

This is got to be probably the world's most limited CRM software I have ever seen.

First, they do not have embedded forms, only pop ups and landing pages.

Second, you need to use an app called privy to create an embedded form.

Third, privy sends your contacts to a list, BUT SINCE THEY DECIDED TO FREAKING REMOVE " LISTS" , YOU CANNOT EVEN CREATE A CUSTOM LIST ANYMORE FOR YOUR CONTACTS!

4TH, they ...

Wicked Cushions
미국
앱 사용 기간 2년 초과
답글 Omnisend개 2019년 8월 13일

We are so sorry you experienced so many issues... You are right, since we moved from lists to smart segments, some of the 3rd party apps still have not updated their ...

2023년 5월 3일

We recently discovered when chatting to a customer that they didn't receive our latest SMS. Upon further checking, they didn't receive the last 9 SMS either, neither did most of our US customers. There was no notification of this within Omnisend, I had to check the customer record to see the SMS has failed. I guess it's in Omnisend's interest to keep the fees and not alert customers when their ...

HeyPeach
영국
앱 사용 기간 2년 초과
답글 Omnisend개 2023년 5월 5일

Hello there and thanks for taking the time to leave a review!

Thank you for bringing your concerns to our attention. We understand that failed SMS deliveries can be ...

2020년 3월 8일

It was not bad, but my live view dissapeared, which was the only thing I was using it for so, sad times

Dog Love H.Q
영국
앱 사용 기간 대략 2년
답글 Omnisend개 2020년 3월 9일

Hey Dog Love H.Q,

We apologize if our communication was not clear. Live with did not disappear anywhere, we just moved it to the Dashboard tab in the product so all major ...

2020년 7월 28일

I have been using this app for 2 of my businesses for approximately 3 years. I was fairly pleased with the platform and the various features it offered, however Omnisend has some serious flaws which ultimately rendered the product unusable. Despite the various features and reasonable price, the app after several months of usage simply deleted our lists as well as all data and records. Contacting ...

The Original Underground
미국
앱 사용 기간 거의 2년
2022년 8월 15일

上周提交了问题,说是48小时内邮件回复,48小时内也回复了我,接下来因为问题还没有彻底解决,我已经重复发了两次邮件,已经过去一周了还没等到回复,感觉效率没有刚开始安装这个app的时候快了,最近用起来很不爽!

SweetLF
중국
앱 사용 기간 거의 2년
답글 Omnisend개 2022년 8월 16일

Hello there and thank you for taking the time to submit feedback!

We sincerely apologize for not responding to you. Our investigation revealed that your incoming email has ...

2023년 4월 28일에 편집됨

They offered a free plan with 500 e-mails per month. That's what we needed. Then, they started charging me more and more every month based on the number of subscribers, regardless if they are active or not. When I complained about it, they told me to remove the subscribers even though we were not shooting any e-mails to them. That's shady.
Even though we were paying, we couldn't remove their logo ...

CS Racing Exhaust
미국
앱 사용 기간 1년 초과
답글 Omnisend개 2023년 4월 28일

Thank you for taking the time to provide us with your feedback. We apologize for any frustration caused by our pricing structure. Our pricing policy is based on the number of ...