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This product has worked well. The list cleanup was good however do give yourself a little more time on that first campaign to get it out. After that, the sends are easy. Designer is good and Shopify integration works well.
Hello there,
Thank you for your review! We're pleased to hear that the product has met your needs effectively, especially with initial setups and subsequent usage.
If you need any further assistance or have questions, please feel free to reach out. We're here to help!
Endlich ein moderner Look für meine Newsletter. Und sie landen nicht im Spam und das ist schon eine Herausforderung ;)
Der Support ist schnell, super freundlich und geduldig. Jetzt bin ich gut gerüstet und freue mich schon auf einen schönen Workflow mit Omnisend ;)
Danke für Ihr fantastisches Feedback! 🎉 We’re thrilled to hear you love the modern look of our newsletters and that they don’t end up in spam—that’s definitely a challenge! 😄 Our support team will be happy to know they helped you feel well prepared. We can’t wait to see the amazing workflows you create with Omnisend! If you have any questions, we’re always here to help!
I had some issues configuring my DNS settings and Mathías from customer support was more than helpful providing multiple suggestions and relevant information.
Hello there,
Thank you for your review! We're glad to hear that Mathías was able to provide helpful support and guide you through configuring your DNS settings.
If you encounter any more issues or have additional questions, please don't hesitate to reach out. We're here to ensure you have a smooth experience with all your technical needs!
Omnisend truly has it all! It is beginner friendly and it top notch metrics that show how the app brings revenue to our store. The free plan version also includes so much as it is. It integrates seemlesly with Shopify. Their education libraries and blogs on marketing are also very helpful. What I love the most is their customer service. I always get quick replies from their team. Today especially Dilara went out of her way to keep following up with me, and even sent me a screen recording with instructions on how to fix my problem in under a couple minutes.
Hello there,
Thank you for your positive review! We're glad you find Omnisend beginner-friendly, with top-notch metrics and seamless Shopify integration. Our free plan offers extensive features, and our educational resources are helpful. We prioritize excellent customer service, and we're pleased Dilara provided quick and effective assistance.
If you need further help, don't hesitate to reach out!
The Omnisend customer service team, represented by Baarath and Eduarda, provided excellent assistance. They promptly addressed my issues and found a solution in a timely manner. I'm very satisfied with their service.
Hello there,
Thank you for your review! We're delighted to hear that Baarath and Eduarda from our customer service team were able to provide you with excellent assistance and promptly resolve your issues. Your satisfaction is our priority, and we're pleased to have met your expectations.
If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help!
Very useful and powerful tool. Support is fantastic. Maria was able to guide me through the issue with domain setup and resolve it.
Hello there,
Thank you for your review! We're pleased to hear that you find Omnisend to be a useful and powerful tool, and that you had a fantastic support experience. It's great to know that Maria was able to effectively guide you through your domain setup issue and resolve it.
We're here to continue providing excellent support whenever you need it, so don't hesitate to reach out if you have any more questions or require further assistance. Thank you for choosing Omnisend!
Baarath was very quick and helpful to resolve an issue I had sending an email campaign. The issue was resolved within minutes. Wonderful customer service and a wonderful platform to build and send emails to your customers! It's easy to use and has very nice layouts.
Thank you for your amazing feedback! We're thrilled to hear that you're enjoying our App and that our agent provided you with such helpful assistance. We strive to make every step easy for our customers, and it's great to know that our team's knowledge and guidance made a difference for you.
We appreciate your business and look forward to serving you again in the future!
Omnisend offers everything you need in one place! It's exceptionally user-friendly for beginners and provides top-notch metrics that clearly show how the app boosts our store's revenue and where they come from. The free plan is impressively comprehensive. Email creation is a breeze, and integration with Shopify is seamless. Their new review feature is also easy to use. Additionally, their educational resources and marketing blogs are extremely helpful. Plus, customer care is always just an email or message away, and they are consistently friendly.
Hello there,
Thank you for your detailed review! We're thrilled to hear that you find Omnisend user-friendly and comprehensive, especially for beginners. It's great to know that the app's metrics, seamless Shopify integration, and educational resources are benefiting your store. We're also glad you find the new review feature easy to use and appreciate our responsive and friendly customer care.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
I had an issue with my SPF records and was walked through the process by Sanya. She was great and knowledgeable and helped get my issue resolved.
Hello there,
Thank you for your feedback! We're glad to hear that Sanya was able to effectively assist you with your SPF records issue. It's great to know that her knowledge and support helped resolve the problem efficiently.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
I'm new to Omnisend and read the documentation and watched a few videos but I had issues trying to combine discounts and understanding how to manage them. I contacted support late on a Friday afternoon not expecting a response right away and Eduarda replied to me and provided the solution in one response! Very happy so far and the quick, professional support, is great!
Hello there,
Thank you for sharing your experience as a new user of Omnisend! We're delighted to hear that Eduarda was able to assist you promptly and effectively, even late on a Friday. It's great to know that our support team's quick and professional response made a positive impact. We’re committed to providing excellent service, and we're glad you're happy with your experience so far.
If you have any more questions or need further assistance, we're here to help!