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I've used other email apps and I've struggled with one thing or another with every one of them but not this one. And the customer service has been a pleasure to deal with! Thank you!
My sister and I just created a newsletter with this app and a pop-up window on our home page for email subscribers, and it worked wonderfully and super easy to navigate through! We are doing the 14 days free trial right now, but I'm positive that after 14 days, we're going to stick with this app. So far so good, and we're happy with it!
By far, the single worst company we have dealt with in terms of customer support and overall service in the last 2 years since launching our Shopify site. This box doesn't provide enough space to list the catalogue of bugs, errors, sorry excuses, terrible customer service experiences or indeed the list of individual times (more than 100) in the last few months that we have had to contact support to do basic things such as create segments or send out simple SMS messages. Worst purchase of the year, hands down. We have since had contact from the management of Omnisend and our satisfied the above matters have now been resolved. Thank you.
Hello there! Thank you for taking the time to write a review.
We are sorry to hear that your experience didn't meet your expectations. We make it a point to be known for great customer service, so we would love to learn more about what specifically happened in your case. Our customer support team rep has reached out to you to further investigate the issues you were experiencing. We are looking forward to your reply!
So easy to use! And much more cost effective than other solutions out there.
Soundest has been the most user friendly app I have used so far in regards to our online store. The app was intuitive and walked through each required element, resulting in a professional email campaign. Excellent resource and tool
Great App for shopify to get new customers. Sell more products and get a better community.
This is a great app. It does everything I need and the UI design is very easy to navigate. The customization options are also amazing, I was able to create a very unique and eye catching e-mails in a matter of minutes.
Hi, I am super satisfied with the Omnisend App, which I integrated with our Shopify online store platform. It is very user friendly, it's quick to make the campaigns, shows all the results before and after, has lots of options... I would definitely recommend it to anyone... :)
app team deleted my account with 3 days email notice while i still have many campaigns left , the app is not fully integrated with shopify you have to make separated omni account if you don't use it (but still using your store) they will deleted the SMS does not work max 5% will be delivered (tried 2 times)
it's a rip off my reports and credit were lost
Hello there and thank you for taking the time to leave a review!
We are removing accounts six months after the last login. According to our database, the last login on your store was on February 21st, and we informed you on August 21st of the possible account removal. Please note that we are sending a 14-day notice and two additional reminders about the account deletion. Simply log in to your Omnisend account, as instructed in the emails, to avoid account termination. We can see that all three emails were successfully delivered to your inbox.
Also, please note that you only need a single brand in Omnisend to have complete Shopify integration; there is no need to create a separate account for it.
We can see that you sent two SMS campaigns in 2021; our support representative has already reached out to you with additional information on this matter.
Have a wonderful day!
Easy to use and very intuitive. This app has some nice features like the ability to "pick" products from your online store to add to your emails. Good alternative at a reasonable price.