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Olesia has been fantastic, can't do enough to help and very polite. That said I think the support process could be sped up drastically if they could share your screen and talk you though the steps instead.
I have installed this APP, but I have been unable to contact the customer service staff. The customer service icon on the APP is always gray, and nothing happens after clicking it.
How can I contact customer service staff?
And I can't find any way to contact customer service staff on your official website. I'm waiting for your reply. Thank you so much.
Hello and thanks for taking the time to leave a review!
We appreciate your feedback and apologize for the inconvenience. We're glad you still were able to get in touch with us to report the issue. We're happy to let you know that the problem that prevented you from clicking the chat button is now resolved!
If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.
Have a good one!
Testando, mas parece ser bem simples! espero que consiga atingir os meus objetivos com essa app, depois dou um feedback mais completo
Quick and easy to import email contacts and set up first campaign. I just wish there were more pre-defined templates. All-in-all a simple step by step process.
looks good but hard to connect to my online shop. looks good but hard to connect to my online shop. ok
Hi,
Thank you for your review. Let us help you! Reach out to support@omnisend.com and we will help you with store connection and the setup.
I am using the app to help boost my email marketing and loving all the features so far. I think the app could improve by having more tutorials on how to use each marketing campaign because it can be very confusing.
New to using Omnisend and was getting an error message. Baarath helped me fix the problem in a timely manner.
This is just a beginning, I had a little difficulty following the steps but was able to get started without issues.
Easy to use and works very good! Nice with a free plan to use in the beginning when setting everything up
Hi there, thanks for reviewing our app!
Glad to hear it's working well for you.
AMAZING AND EASY TO USE !! ABOVE ALL CLASSY TEMPLATES BUT ADD SOME MORE