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Olesia has been fantastic, can't do enough to help and very polite. That said I think the support process could be sped up drastically if they could share your screen and talk you though the steps instead.
Useful tool very user friendly. Love the ability to pull products with images and descriptions and create my own template using a WIX style interface, also as a developer I love the freedom to be able to add my own html code if I choose to do so.
I used to try to use klavio but it just gave me headaches honestly, with omnisend thigs where a lot more smooth and now i am actually starting to send email campaigns after just 1 day of setup. App is looking good!
Thank you for your review. We are happy you like Omnisend, we have a lot of new things to offer, like different channels for your marketing communication - use SMS, Facebook Messenger, Push notifications, Whatsapp and more to send messages to your customers. So feel free to reach out in case you need any help with the setup.
So far so good. Appreciate the organization of everything, it helps to alleviate the chaos of running an email campaign.
Trying this app out as an alternative to Mailchimp. I like the ease of design with templates. I do wish that GIFs were included in the photo gallery. Other than that, I am sold.
Thank you for your review, glad you like Omnisend! Good news, you can actually add GIFs using the Insert Image function in campaigns and automation. Have more feedback for us? We love customer feedback, please feel free to share it using the feature feedback form on our What's Next page https://www.omnisend.com/whats-next/'
Customer Success Team
I have installed this APP, but I have been unable to contact the customer service staff. The customer service icon on the APP is always gray, and nothing happens after clicking it.
How can I contact customer service staff?
And I can't find any way to contact customer service staff on your official website. I'm waiting for your reply. Thank you so much.
Hello and thanks for taking the time to leave a review!
We appreciate your feedback and apologize for the inconvenience. We're glad you still were able to get in touch with us to report the issue. We're happy to let you know that the problem that prevented you from clicking the chat button is now resolved!
If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.
Have a good one!
Testando, mas parece ser bem simples! espero que consiga atingir os meus objetivos com essa app, depois dou um feedback mais completo
Quick and easy to import email contacts and set up first campaign. I just wish there were more pre-defined templates. All-in-all a simple step by step process.
looks good but hard to connect to my online shop. looks good but hard to connect to my online shop. ok
Hi,
Thank you for your review. Let us help you! Reach out to support@omnisend.com and we will help you with store connection and the setup.
New to using Omnisend and was getting an error message. Baarath helped me fix the problem in a timely manner.