리뷰 (6,031)

전체 평점
4.7
평점 수준당 개수
  • 평점의 90%가 별 5개입니다
  • 평점의 5%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
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2021년 1월 14일

Loved the sales pitch. Very nice + clean interface. However, UX is not very user friendly. It just takes so many more clicks to get what you want. Also, email block settings differ from one template to another so it's difficult to apply "saved" blocks. It looks like each template/automation was coded separately, so there's no uniformity. It also doesn't allow you to create multi-touchpoint emails ...

C-IN2 New York
미국
앱 사용 기간 1년 초과
답글 Omnisend개 2021년 1월 18일

Oh no, this is definitely not the experience we want our customers to have. In fact, our Customer success director Gabe is reaching out to you via phone to assist with any ...

2020년 2월 20일

Terrible customer service and features that aren't on par with their competitors. For example, you can't segment based on opens of an email automation, only based on email campaigns. Really big pain if you are trying to be super targeted! Customer service almost never has a response other than, "I'll suggest that to our developers" and rarely has a good work around for the lack of features. Not ...

Jackalo
미국
앱 사용 기간 대략 1년
2017년 1월 31일

Great app - great service - absolutely horrible templates

Natures Healing Crystals
미국
앱 사용 기간 대략 1년
2020년 5월 30일

Price is way too high once you reach a certain amount of subs. Wouldn't suggest you start using it if you plan to gain more than a few 1000 subs.

draculabyte
미국
앱 사용 기간 12개월
답글 Omnisend개 2020년 6월 1일

Sorry, your experience turned out to be unpleasant.
As you are on our forever FREE plan, you can send up to 2000 emails per day, up to 15000 emails per month free of charge. ...

2020년 11월 11일에 편집됨

I like Omnisend. So why am I leaving a negative review? Because I had to temporarily remove my Omnisend subscription due to a Shopify payment issue, and Omnisend deleted my entire account, flows, campaigns, after 1 month. I missed the threatening emails they sent as they went to my junk box. I'm a huge customer of theirs (I'm a $500+/month subscriber) so I guess they didn't like me leaving. I'm ...

Dip Nail Polish
미국
앱 사용 기간 10개월
답글 Omnisend개 2020년 11월 13일

We sincerely apologize your experience did not turn out great. If you have reached out to us to find a solution for you at the time of the events...
To be compliant with ...

2022년 2월 4일

Very frustrated with customer support since day 0, and I'm now working with you for 3 months. But always when having a Bug your support blame that I'm wrong and make me fell like a newbie, then I lost days trying to follow their hundred instructions that always end by discovering that indeed were a Bug.
Look you need to segment tech-savvy from non savvy clients. Otherwise you gonna piss your ...

Visto.bio
브라질
앱 사용 기간 9개월
답글 Omnisend개 2022년 3월 10일

Hello and thank you for your review!

We're sorry you've found yourself in this situation. Our support representative has contacted you with additional information and ...

2016년 10월 17일

can't modify the HTML, which is severely limiting our ability to optimise and & Limited Segmentation.

Shevoila
미국
앱 사용 기간 8개월
2022년 10월 24일에 편집됨

Very quick response on initial set up question. - I have been using this for a few months now and am seriously disappointed! Far too many emails are ending up in spam filters, these are regular customers I deal with pretty much monthly so it seems odd. Omnisends answer... it is yahoo & hotmail filters - but we are in Canada and 99% of them are gmail and the regular emails get through so - that ...

Wild at Heart Pets Raw Food Delivery
캐나다
앱 사용 기간 8개월
답글 Omnisend개 2022년 10월 25일

Hello there and hank you for taking the time to provide your feedback!

We have reviewed your recent conversations and located the one in which you were addressing ...

2019년 11월 12일

Their Support is NOT good. I have more than one account. EVERY support question I ask takes about 2 days to get a reply to, and the reply is ALWAYS the question I asked reworded. So they NEVER give an answer, they just reply with your same question. So answering a support question with another question is not support.

WiseRanker.com
미국
앱 사용 기간 8개월
답글 Omnisend개 2019년 11월 13일

WiseRanker.com we are truly sorry you had this experience, it is our fault that the service was delayed and the response was not what you expected. We have checked your case ...

2023년 11월 18일

NIGHTMARE!! The prices don't get updated automatically to the changes in the product prices. Every time I am running a sale, I have to go through every single template in the automation and campaigns and basically delete and add again the products, what a waste of time! My customers kept getting emails with incorrect prices. That's the main issue but there are so many others too, such as if you ...

Flapper Head
오스트레일리아
앱 사용 기간 7개월
답글 Omnisend개 2023년 11월 23일

Hello and thanks for leaving a review!

We appreciate your candid feedback and want to recognize the challenges you've faced with our platform. Your insights highlight areas ...