Omnisend Email Marketing & SMS , 리뷰 5,693개
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평점별
Super easy to use and has everything you need to succeed! I've been using it for a few days now and I love it!
I Love This Apps So Much. Great App
This app is really amazing. Super easy to use, has all the features I need and more, and at a reasonable price.
Kayque was a lifesaver! They quickly fixed the issue of duplicate confirmation emails on my Shopify store. Their friendly demeanor and expert coding skills made the process smooth. I highly recommend this app. Thanks, Kayque!!
A horrible customer service experience. Worked on an Email template for over 2 hours and after activating the same, the template got reset (twice). Contacted the customer service who kept me waiting for half hour only to get a reply that it will take them 48 hours to check on the issue if this can be fixed. What is worst is that they assign staff based on the tier of the customer you are which is quite bias already. If this review doesn’t get updated, most likely I switched to Klavio.
Hello there, and thank you for taking the time to submit a review! We sincerely apologize for the negative experience you had. We understand how frustrating it can be to encounter such an issue, especially after investing significant time in creating your email template.
After investigating the matter, we found a problem that caused your template to reset and did the needful to restore your email template. Rest assured - we aim to provide efficient support to all our users, regardless of their plan, and we strive to prioritize and resolve inquiries as promptly as possible.
We want to clarify that the 24-48 hours timeframe is the maximum ETA from our Technical Support team, and we generally aim to resolve queries much faster. In your case, we are glad that we could restore your template within 3 hours from the moment the conversation was escalated.
Regarding your concern about customer tier-based support, we do prioritize our Pro plan users, as it's advertised on our pricing page. However, we want to assure you that all our customers are important to us, and we work diligently to offer quality support to everyone.
Your feedback is invaluable to us, and we will take it into consideration to improve our services further. We understand that your trust in us may have been shaken, but we hope you will give us another chance to serve you better in the future. If you have any more questions or concerns, please feel free to reach out to us directly.
Really satisfied with all the options I had available to me
amazing app! really easy to use and perfect for sending customer emails to sign up forms. thank you!
Just installed, set it up, and sent my first email. Extremely easy and user friendly. We shall see what time reveals but it looks like this one will definitely work
Great support experience, we imported our customers in shopify but got all set to unsubscribed, which is not what we wanted.
With omnisend and the helpful support we could easily solve that and import it there to use our customer base for email sendouts.
Remarkable service!
I love the campaign templates, they are so easy to use and the reports dashboard is awesome, very good app design, you can copy campaigns which will save you a ton of time and you can target specific subscribers to get your email.
Awesome, I am enjoying in this app! :)