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I used this app to help me reach my customers via email campaigns. It did the job. I am still new at it but so far so good.
I am using the app for e-mail marketing. Very easy to use - really enjoying Omnisend. I like how it automatically syncs to your own website to pick up products for the emailing lists.
Awesome app that makes things easier.
This app is great! Super easy to use.
Really good app. Helped me a lot to setup easily marketing campaigns and automation contact emails as well.
Really effective app I recommend it to everyone! It will make life much easier for you!
I absolutely love this app.
Product doesn't work. 40 genuine customers clicks out of 10k. Scammers? google analytics doesn't show your traffic? why? Shopify FREE email app with 900 subscribers generating 6 times income than your 10k subscriber plan for £150.00 - 10000 emails per month.
You can create/delete/update customer segments but it will always stays to your max plan. Once you uploaded - you pay for the rest of you contract.
Stay away.
Hello there! Thank you for sharing your feedback about Omnisend. We appreciate you taking the time to share your experience and apologize for any encounters that may have caused inconvenience.
We take customer satisfaction seriously and we're sorry to hear that you've experienced issues with generating clicks from your audience. We understand that the click rate may not meet your expectations, and we would like to provide insights on improving this aspect. One factor that might be impacting your click rate is sending campaigns to your entire audience, which includes a significant number of inactive subscribers. We recommend targeting your engaged customer base to improve metrics and increase engagement, leading to higher revenue. Furthermore, we offer different plans to accommodate varying needs and audience sizes, allowing you to adjust your pricing with just a few clicks. Please let us know if this is of interest to you.
Regarding customer segments and billing, we apologize if there was any confusion. Once you create a segment, it remains in your account, representing a portion of your audience that matches the selected filters. However, as your list grows, the billing tier will be adjusted accordingly.
Regarding the issue with Google Analytics not displaying your traffic, it's important to note that Google Analytics primarily tracks website traffic, whereas Omnisend focuses on email marketing and automation. The tracking mechanisms employed by Google Analytics and Omnisend are different, which can result in discrepancies.
We genuinely value your feedback as it helps us improve our services. If you require further assistance or have any specific concerns, our customer support team is available 24/7 and can be reached via in-app chat or email at support@omnisend.com.
Have a great day!
Beautiful, does everything you want it to.
Terrible customer service and features that aren't on par with their competitors. For example, you can't segment based on opens of an email automation, only based on email campaigns. Really big pain if you are trying to be super targeted! Customer service almost never has a response other than, "I'll suggest that to our developers" and rarely has a good work around for the lack of features. Not worth paying for. I'm switching to another provider as soon as I can.