Omnisend Email Marketing & SMS

Great customer service. Respond in minutes. Highly intuitive workflows. Easy to build. We are just starting with it, but looking forward to adding more functionality soon

Excellent professional service solved my problem fast.and very efficently.cery helpful and friendly
Thank you

this app was super easy to use and got my store set up in no time!! i will definitely share this app with others. Thanks Omnisend

AWESOME! AWESOME! AWESOME!

Tried multiple email marketing managers and this is the first I've been able to create and lunch easily, the template editor is easy to use and the best ive seen be miles, no others offer as easy customization as this! will be a paid user for awhile!

Very easy to use! First time using a Marketing Automation service and didn't run into any issues using this!

This app seems to make everything easier for you to run your email campaigns, but i just started using it so i will see when i start getting real massive emails to deal with, but as of at this moment I love it.

I have used other email marketing apps in the past and Omnisend has been the easiest to use by far!!

We were considering omnisend to handle our emails but after downloading we discovered undemocratic and unethical business practices clear which we find unacceptable.
Firstly, they charge by user but do not allow you to upload a supression list which all other email providers allow. It's pretty standard in the industry.
Secondly, if you manually unsubscribe a set of users you don't wish to market to via omnisend, they will aggressively block you from marketing them via any other app by switching the accept marketing status to OFF on shopify. Imagine you have low open rates among a particular set of customers but they respond well to another channel, omnisend will not allow you to remove them unless you remove them fromm all other comms channels... except their own sms and push channels!!
I assume this is because they want total control on push and sms and are unwilling to sit along side other apps. But it's not ethical to force it on merchants.
Just to be super clear, on their site it says: "In Omnisend, the same contact may have different subscription statuses for each of the channels, Subscribed to Emails, and Unsubscribed from SMS or Push Notifications. For that reason, we don't keep a Suppression list"
But over email they will tell you "Contact unsubscribing from marketing = they're unsubscribing from Omnisend = they're unsubscribing from Shopify marketing as well."
I have now deleted the app.

I have just started with Soundest but I am in love with it's user friendly setup. It makes pop up's and email campaigns so simple to create but so attractive and professional at the same time. I can't wait to explore more!

The customer service sucks! They kept changing people to communicate with me, requiring me to repeat the problem every time. But no one could follow up the issue further. There miss some data of my contacts! They told me delete all the contacts on Omnisend, then it would sync back from shopify again. But NO!! It didn't. I try to get the support three times, finally, they sync back the contact list from shopify. But all contacts have no historical order records. Until now, there is no technician to solve my problem. The customer service just kept asking me to repeat my question.