리뷰 (5,996)

전체 평점
4.7
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2024년 1월 20일에 편집됨

Increasing their price repetitively!!!!
Customer service have changed and aren't willing to help.
I also had a lifetime coupon they are not willing to honor and doubled their price.
Klayvio is giving me a much better offer, and I'm going to move there.
I also noticed every major company is working with Klavyio because it's way more
robust than Omnisend.

Febron
미국
앱 사용 기간 3년 초과
답글 Omnisend개 2021년 12월 8일

Hello!
Thank you for bringing your concerns to our attention.

We regularly review our pricing to ensure it aligns with the value we aim to provide. We understand changes can ...

2020년 8월 2일

This is impossible to use.
After reading the reviews it’s clear it’s not fit for purpose so I will delete it and use mailchimp

I wasted time creating an email for my subscribers only for this incompetent app to say that my email is missing “senders email missing”
Good luck to anyone trying to find out how to add it...its not an option. You cannot click it to add it manually and their info is just ...

Aroma Lux London
영국
앱 사용 기간 3년 초과
답글 Omnisend개 2020년 8월 4일

It's upsetting for us to hear you are thinking about moving on. Our support team is available on support@omnisend.com 24/7 to help you navigate the product, and even the ...

2023년 5월 2일에 편집됨

ho avuto un problema con la connessione dell'app ed il supporto sono 7 giorni che rimpalla il problema tra vari interlocutori senza risolvere niente

Museum Shop Italy
이탈리아
앱 사용 기간 대략 3년
답글 Omnisend개 2023년 5월 2일

Ciao! Grazie mille per il tuo feedback sulla nostra app!

We are very sorry to hear about the issue you experienced with the connection, and we apologize for the inconvenience ...

2022년 8월 12일에 편집됨

all emails landed to the spam folders and has received so many complains from customers even they added to priority the next email wasn't received. I have a loyal customers who never received any emails from me. we have checked her details and she subscribed and emailed you about this issue and didn't get answers or found the solution. unfortunately the app way too expensive for a small ...

Lilly and Mimi Fabric Shop
영국
앱 사용 기간 대략 3년
답글 Omnisend개 2019년 8월 28일

Hello there! We appreciate your feedback!

Here at Omnisend, we place a high value on anti-spam policies. We've noticed that your most recent campaign generated a high volume ...

2023년 11월 20일

Changed the plan and increased my tier fee automaticly but without any notification! I have paid more and they refuse to give me the refund!

Erommy
미국
앱 사용 기간 거의 3년
답글 Omnisend개 2023년 11월 29일

Hello there!

Thanks for taking the time to leave a review!

We understand that changes in pricing can be unexpected, therefore we made an effort to notify our customers in ...

2024년 3월 5일

Their automations don't work, and customer support is awful. I sent them a screenshot of their own app (the flow creation section), clear and precise and they said it's not part of their app but a screenshot of Shopify. After sending them the link they admitted it was their app. The customer support haven't even used the app themselves obviously.

Deleted and Installed the app twice, and tested a ...

Enviable Beauty
미국
앱 사용 기간 거의 3년
답글 Omnisend개 2024년 3월 6일

Hello there!

Thank you for sharing your experience. We sincerely apologize for the inconvenience you've encountered with our platform and customer support.

At Omnisend, we ...

2017년 11월 15일에 편집됨

They should change there ad here its says 15,000 free emails but that its not true its 2,000 emails on a list, and sometimes it says you have reached your quote for the month and i haven't even sent one. You also can not pick and add things to your email unless you have the over priced paid version.

Urban Square Displays
미국
앱 사용 기간 거의 3년
2022년 3월 9일

used to be fine but now i have to go to another app! they charge you based on how many subscribers but then only let you send emails to less than half of that. unbelievable! i have over 53k subscribers and can only send 20k max subscribers a day??? this new "safe send" program they just launched, just turned me all the way off. especially while paying for 53k ($444) but can only send 20k? SCAM!

ZoesQOQ
미국
앱 사용 기간 거의 3년
답글 Omnisend개 2022년 3월 10일

Hello and many thanks for your review!

We're sorry you've found yourself in this situation. The team has already resolved the issue, and a support person has contacted you ...

2022년 12월 1일

First they have very limited templates. And then I raised first case related to one of the templates and they've failed to resolve it. Instead working on it their tech team advised me to use jpeg and other supported formats. While there was no issue with the format as I used jpeg only.
Had given them real campaign code to check - not sure why they asked for it if they had to give generic advice. ...

Trendphoria
인도
앱 사용 기간 2년 초과
답글 Omnisend개 2022년 12월 9일

Hello! Thank you for leaving a review for us. We are really sorry for the issues you are facing. Our team is working on the bug you reported, as soon as it is fixed we will ...

2024년 1월 24일

Free ESP features with a hefty price tag, confusing pricing, and 1-star customer service.

Omnisend's email automations are easy to set up and use. That's the only good thing I can and will say about this ESP.

The pricing: confusing
They nickel and dime you for every feature. My bill has more than doubled in less than two years. The features certainly have not.

The features: rigid
If you're a ...

Effing Candle Co.
미국
앱 사용 기간 2년 초과
답글 Omnisend개 2024년 1월 29일

Hello!

Thank you for taking the time to share your feedback. We appreciate your input and apologize for any frustration you've experienced. We're continuously working to ...