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Sila from Omnisend provided excellent customer service. She was prompt, clear, and knew exactly what to do to help me fix my issue (which was to learn about embedded forms!)
THANK you!
Jean
Customer service team is always quick to respond and very helpful. Worked with Luiz today and he got me what I needed right away
This is a good app. I finally learned how to use it (myself, indeed, despite that i needed help). But people at customers service chat should be much more knowledgeable. Seems like they don't know very well about all app functions and how they work.
Hi Daria, thank you for your valuable review. Apologies for not the best support experience, let us turn things around for you! We have reviewed your conversations and seems that you are struggling a little with the cross-sell automation. You are right, there is a way to have it function retrospectively, our team leader Katherine will reach out and guide you through.
Never done this before so I hope it works out.
This has been awesome from day one. Very powerful but also a really nice, clean interface and great styling for emails etc. I'm a very happy customer!
Today, I just added a 'Out of Stock' automation and honestly can barely believe how quick and easy it was to do. Amazing. Been with these guys for a few years now and am constantly impressed by the product. Highly, highly recommended.
UPDATE: Sometimes we mess things up. That's what I did yesterday. For me, the measure of a good company is how willing they are to try to help you fix things. Omnisend customer support (Stefan in particular) have blown me away. Responsive and super helpful, issue resolved in no time.
The thing is, Omnisend is so good that I haven't needed customer service much in the past. It's good to know that if I do, they've got my back.
I had a very minor issue, but needed customer service and Olesia at Omnisend did a fantastic job. The wait time was short and she was super patient and helpful and quickly resolved the problem 100%. Great customer service is so important and Omnisend has that! Thank you.
This app is another great tool to help take my business to the next level. Very grateful for this app!
So far so good, so simple and easy to use.
I have to say I am "dumb stupid' technology wise. Omnisend makes it so easy to set up campaigns, collect emails and do a blast email with a very reasonable price. If you are shy with promotion, scared to set up an email list, unsure of your technology skills - then this is the perfect product for you to try and its very modestly priced. The graphics are clear and easy to read and so for newbies and oldsters alike who struggle with the learning curve of email marketing this is the perfect app to add to your Shopify store.
My experience with the application was very positive, it was easy to use, excellent designs, I still had no difficulties contacting me with the support. But first impression simply fascinated.