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2019년 11월 29일에 편집됨

When importing subscribers, customers and contacts from my business who have actually signed up on the website or bought products, omnisend automatically sets around half of them as "non-subscribed" - therefore half of my subscribers will never see any of the emails sent out. Not a very good system as there is no manual override or way for you to set them back to subscribed by yourself.

However, after this happening I have been in contact with customer support, who was very quick, friendly and helpful - who has reinstated my subscribers. Still - this step should not really be necessary if the system did not have this strange issue.

Be very aware of this flaw in the app and that you will have to contact customer service and at their discretion have them set your subscribers from non subscribed back to the correct subscribed status.

Will be testing the app more to see if it fulfills our needs as an email marketing system after a rocky start to using it.

UPDATE : After having even more problems loading up lists which I have already paid to be cleaned, the system automatically stops campaigns from running. The support screenshot guides which show how to remove inactive emails are completely wrong and out of date as the company has updated their system but not the screenshots, so all fields are different and impossible to follow the guide. I have been sent this wrong guide now about 3 or 4 times by various support staff.

So far omisend, although has a fairly nice interface, is a complete headache and waste of time using in practice compared to other email marketing systems.

UPDATE : Omnisend after a year of me using it decided to increase the price to a ridiculous amount, maybe 10 times what i was paying, so i cancelled it. The app is nice idea but please not the severe flaws as above and now the stupid pricing makes it way overpriced and not a feasible option to use. Sort it out guys...

Cheap Snow Gear
영국
앱 사용 기간 대략 2년
2021년 8월 17일

More and more expensive, not worth it,$16,then $19,then $30, now$54/month
More and more expensive, not worth it
More and more expensive, not worth it

KK FIVE FINGERS
홍콩(중국 특별행정구)
앱 사용 기간 거의 2년
답글 Omnisend개 2021년 9월 7일

Hi, thank you for taking the time to leave us a review. We hope our Support Team was able to help you with your current pricing package and find a resolution.

2017년 11월 22일

Buyer beware!!! Product is good but pricey AND you can only cancel your subscription via their live chat which they rarely support or have anyone on. I've tried to cancel our subscription several times over their live chat (as they require it that way) but they've never responded. Now we have to refute the charges with my credit card company.

Salt Marketplace
미국
앱 사용 기간 거의 2년
2016년 12월 19일에 편집됨

I love the product, and they could have made more money from me if i stayed. But their customer service suck and just getting a refund for services for services i won't use is a nightmare. They said they cannot give a refund because my payment was already processed. When i complained and told them easy to issue a refund (i am also business owner) , and i can easily do a refund by a click of a button, they finally gave a refund ... BUT with a $10 processing. Such a bunch of bozos and cheapskates. NOT RECOMMENDED .

Update 12/19: Paulius contacted me saying that since i am requesting to refund my money, they have to be COMPENSATED for it. You are definitely going to be charged nickel and dimes for this service so i suggest staying away. Also he also wanted me to remove the negative feedback in exchange to give back my $10. Such bad business practice. Just a suggestion Soundest Team, use my $10, and buy a Customer Service book. You definitely need it.

Madlydeeplyco
미국
앱 사용 기간 거의 2년
2019년 1월 12일

They have very low open rate!! I DON'T RECOMMEND ANYONE!! MY EMAIL IS GOING SPAM!!! THEY DIDNT SOLVE MY PROBLEM!!

Vintagepillowsstore
터키
앱 사용 기간 거의 2년
2016년 10월 18일에 편집됨

BUYER BEWARE:

I UPDATED THIS TO THE PREMIUM PLAN AND FOUND IT DID NOTHING FOR ME. TODAY I WAS CHARGED AGAIN AS I HAVE BEEN BUSY MAKING AND FILLING ORDERS AND DID NOT GET TO REQUEST THE CHANGE IN TIME. I EMAILED RIGHT AFTER GETTING A NOTIFICATION THAT THEY CHARGED ME AND THEY TOLD ME THEY WOULD ADJUST THE ACCOUNT TO REFLECT THE CHANGE FOR NEXT MONTH INSTEAD OF REFUNDING ME FOR THE MONIES THEY CHARGED TODAY!

Designs By Dees Hands 2
미국
앱 사용 기간 1년 초과
2020년 1월 29일

The customer service provided by Omnisend is terrible. I can't recommend this expensive app to anyone. It's not that feature rich and when it started randomly generating discount codes, Valerie at Omnisend couldn't have been any less interested in providing support, instead insisting that I must have the discount code block enabled in a campaign (it wasn't) and not spending any time to understand what the actual issue was. Tried to first fob me off on to Shopify then reluctantly said she would try and speak to the tech team to see if it was "possible to investigate the issue". When I report an issue or have a concern as a paying customer, I expect it to be investigated without question and not with disinterest. Asked how I escalate my complaint and surprise, surprise, they don't even have an escalation process.

BriefsGuy.com
영국
앱 사용 기간 1년 초과
2017년 11월 20일

Its not free. I paid $150.00 and was not able to send my newsletter as they requested I clean up my email list of which all emails were from subscribers from my website.

Uniquehijabs
미국
앱 사용 기간 1년 초과
2020년 8월 4일에 편집됨

I dont like to be negative and like to give everything a shot. This is not a very user friendly App. Couldnt even send out a mass email without getting my account suspended. After cleaning it the first time. I had to do it again for another mass email. Thye claim my contact bounce back was two high. The process is long to to get back up and running. Customer service is slow and lacks detailed instructions. Spent a week of downtime in trying to figure this out. Not a good system and not sure why there are so many 5 star reviews. It's a headache.

I appreciate a response but its kinda to little to late. Which demonstrates the issue that you guys think just because you can throw a link and some instructions to someone and leave them to figure it out on their own. Hence, after over 43 emails back and forth one of your reps had offered to take care of the issue herself.

Wolfhardt
미국
앱 사용 기간 1년 초과
답글 Omnisend개 2020년 8월 4일

Sorry to hear your experience did not turn out as expected.

Your sending was temporarily paused because the system detected some inactive emails on your contact list. Xenia is waiting for you to grant her access to your account, and she will be able to assist you with the list cleaning. Once your contact list is polished, we will resume the sending. Segmenting inactive contacts will ensure you great deliverability results going forwards! Detailed guide in segmenting inactive contacts in your account is below:
https://support.omnisend.com/en/articles/1061868-segmenting-inactive-contacts

2017년 5월 5일

Horrible support, customer service. Its a good system that bugs out all the time. Discounts wont drag and drop properly, discounts don't value and add right.

endless bugs and complaints.

I am done! its costs me over $50 a month...seeya!

Little Miss Marmalade
미국
앱 사용 기간 1년 초과