Omnisend Email Marketing & SMS

When importing subscribers, customers and contacts from my business who have actually signed up on the website or bought products, omnisend automatically sets around half of them as "non-subscribed" - therefore half of my subscribers will never see any of the emails sent out. Not a very good system as there is no manual override or way for you to set them back to subscribed by yourself.

However, after this happening I have been in contact with customer support, who was very quick, friendly and helpful - who has reinstated my subscribers. Still - this step should not really be necessary if the system did not have this strange issue.

Be very aware of this flaw in the app and that you will have to contact customer service and at their discretion have them set your subscribers from non subscribed back to the correct subscribed status.

Will be testing the app more to see if it fulfills our needs as an email marketing system after a rocky start to using it.

UPDATE : After having even more problems loading up lists which I have already paid to be cleaned, the system automatically stops campaigns from running. The support screenshot guides which show how to remove inactive emails are completely wrong and out of date as the company has updated their system but not the screenshots, so all fields are different and impossible to follow the guide. I have been sent this wrong guide now about 3 or 4 times by various support staff.

So far omisend, although has a fairly nice interface, is a complete headache and waste of time using in practice compared to other email marketing systems.

UPDATE : Omnisend after a year of me using it decided to increase the price to a ridiculous amount, maybe 10 times what i was paying, so i cancelled it. The app is nice idea but please not the severe flaws as above and now the stupid pricing makes it way overpriced and not a feasible option to use. Sort it out guys...

More and more expensive, not worth it，$16,then $19,then $30, now$54/month
More and more expensive, not worth it
More and more expensive, not worth it

Buyer beware!!! Product is good but pricey AND you can only cancel your subscription via their live chat which they rarely support or have anyone on. I've tried to cancel our subscription several times over their live chat (as they require it that way) but they've never responded. Now we have to refute the charges with my credit card company.

I love the product, and they could have made more money from me if i stayed. But their customer service suck and just getting a refund for services for services i won't use is a nightmare. They said they cannot give a refund because my payment was already processed. When i complained and told them easy to issue a refund (i am also business owner) , and i can easily do a refund by a click of a button, they finally gave a refund ... BUT with a $10 processing. Such a bunch of bozos and cheapskates. NOT RECOMMENDED .

Update 12/19: Paulius contacted me saying that since i am requesting to refund my money, they have to be COMPENSATED for it. You are definitely going to be charged nickel and dimes for this service so i suggest staying away. Also he also wanted me to remove the negative feedback in exchange to give back my $10. Such bad business practice. Just a suggestion Soundest Team, use my $10, and buy a Customer Service book. You definitely need it.

They have very low open rate!! I DON'T RECOMMEND ANYONE!! MY EMAIL IS GOING SPAM!!! THEY DIDNT SOLVE MY PROBLEM!!

BUYER BEWARE:

I UPDATED THIS TO THE PREMIUM PLAN AND FOUND IT DID NOTHING FOR ME. TODAY I WAS CHARGED AGAIN AS I HAVE BEEN BUSY MAKING AND FILLING ORDERS AND DID NOT GET TO REQUEST THE CHANGE IN TIME. I EMAILED RIGHT AFTER GETTING A NOTIFICATION THAT THEY CHARGED ME AND THEY TOLD ME THEY WOULD ADJUST THE ACCOUNT TO REFLECT THE CHANGE FOR NEXT MONTH INSTEAD OF REFUNDING ME FOR THE MONIES THEY CHARGED TODAY!

The customer service provided by Omnisend is terrible. I can't recommend this expensive app to anyone. It's not that feature rich and when it started randomly generating discount codes, Valerie at Omnisend couldn't have been any less interested in providing support, instead insisting that I must have the discount code block enabled in a campaign (it wasn't) and not spending any time to understand what the actual issue was. Tried to first fob me off on to Shopify then reluctantly said she would try and speak to the tech team to see if it was "possible to investigate the issue". When I report an issue or have a concern as a paying customer, I expect it to be investigated without question and not with disinterest. Asked how I escalate my complaint and surprise, surprise, they don't even have an escalation process.

Its not free. I paid $150.00 and was not able to send my newsletter as they requested I clean up my email list of which all emails were from subscribers from my website.

I dont like to be negative and like to give everything a shot. This is not a very user friendly App. Couldnt even send out a mass email without getting my account suspended. After cleaning it the first time. I had to do it again for another mass email. Thye claim my contact bounce back was two high. The process is long to to get back up and running. Customer service is slow and lacks detailed instructions. Spent a week of downtime in trying to figure this out. Not a good system and not sure why there are so many 5 star reviews. It's a headache.

I appreciate a response but its kinda to little to late. Which demonstrates the issue that you guys think just because you can throw a link and some instructions to someone and leave them to figure it out on their own. Hence, after over 43 emails back and forth one of your reps had offered to take care of the issue herself.

Horrible support, customer service. Its a good system that bugs out all the time. Discounts wont drag and drop properly, discounts don't value and add right.

endless bugs and complaints.

I am done! its costs me over $50 a month...seeya!