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전체 평점
4.8
평점 수준당 개수
  • 평점의 90%가 별 5개입니다
  • 평점의 5%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 3%가 별 1개입니다
2023년 10월 24일

Maria of the customer service was really helpful. What's more important is that she gives a full reply to my question and she tries her best to help.

Officine Creative EU
이탈리아
앱 사용 기간 4년 초과
2023년 10월 26일

Karine was super efficient and helpful and solved my issue within moments and was very friendly!

Ardmore Design
남아프리카
앱 사용 기간 1년 초과
2023년 10월 17일

Beran's assistance was very timely, and the problem I encountered was perfectly resolved.

Elviros
홍콩(중국 특별행정구)
앱 사용 기간 1년 초과
2023년 8월 16일

I think Omnisend is the generally best ESP app based on price and performance. And the customer service is outstanding compared to other popular choices. At least if you are sending SMS as well. However to get 5 stars I am missing (by importance):

1. Ability to choose collections in automatic recommender. In order to automate without being extremely repetetive or irrelevant I need to insert different content.

2. Automations by the day of the week (weekly newsletters). So I can send a "this weeks bestsellers" each friday etc

3. Signup forms that recognise if user is a subscriber - When collecting subscribers is the main point, it makes littles sense not to be able to excluded already subscribed customers from getting popups. I have to have another app for this :(

Anyway, thanks for a great app!

Paninisport.no
노르웨이
앱 사용 기간 대략 1년
2023년 8월 11일

In general, Omnisend is a very good Email Marketing app. It is simple to use, offers almost every service needed, and customer service is fast & great!

TopLift Pros
미국
앱 사용 기간 1년 초과
2023년 11월 19일

I have installed this APP, but I have been unable to contact the customer service staff. The customer service icon on the APP is always gray, and nothing happens after clicking it.
How can I contact customer service staff?
And I can't find any way to contact customer service staff on your official website. I'm waiting for your reply. Thank you so much.

woyaza
영국
앱 사용 기간 2일
답글 Omnisend개 2023년 11월 23일

Hello and thanks for taking the time to leave a review!

We appreciate your feedback and apologize for the inconvenience. We're glad you still were able to get in touch with us to report the issue. We're happy to let you know that the problem that prevented you from clicking the chat button is now resolved!

If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.

Have a good one!

2023년 9월 1일

Switched from MailerLite to Omnisend and so far, so good. Had a little trouble in setting up (e.g. CSV file upload not working or some issues with automation set-up). But the team is on point and always here to help, quick response times. Thanks Salma for sorting out the issue with the automation for us!

portance
독일
앱 사용 기간 9일
2023년 7월 26일

Best support team!
I love how easy it is to get in touch with someone (via instant messages) when you have questions or problems. They usually respond in no more that 10 minutes and they stay with you until the issues are resolved. I do wish there were some more features like emailing us reports and customizing the email backgrounds. I also would like a feature that allows customers to ask to be removed from certain marketing lists without removing them from all subscriptions but for the price, it offers quite a lot!

Whiz Kids! Out-of-this-World Toys
미국
앱 사용 기간 9개월
2023년 7월 18일

I would like to express my gratitude to Sanya, Joy, and the entire dedicated staff who have provided me with valuable assistance and support in the past. The template used for this application has proven to be highly beneficial, although there are certain areas that require further enhancements. Furthermore, the pricing structure appears to be somewhat ambiguous, necessitating specific inquiries regarding all price calculations, particularly in cases where a significant number of subscribers is involved.

Pascal Official
미국
앱 사용 기간 8개월
2023년 7월 18일

Today I had the pleasure of getting help from Augustin,
He was patient with me and kept on clarifying and trying until he got to the solution to my question.
Am grateful and impressed.
Thanks Augustin :)

Shirley's Girl
스위스
앱 사용 기간 대략 2개월