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Very comfortable sms/email marketing app! Costumer services are very very good, answering fast to all of the questions you have. And I recommend you to use their services.
Thanks so much for the kind words — and for the recommendation! 😊
We’re really glad Omnisend is working well for your email and SMS marketing, and hearing that our support team is quick and helpful makes us extra happy.
If there’s anything we can do to turn that 4-star into a 5-star experience, we’re all ears and always looking to improve!
I am liking Omnisend so far. It's far easier to manage than Klaviyo
Apologies earlier I wrote another review that was not related to Omnisend.
We’re really glad to hear you’re enjoying Omnisend so far — and that it feels easier to manage than what you’ve used before. Thanks for taking the time to share your experience! We’re excited to keep supporting you as you explore more of the platform and continue improving your results.
I have been using Omnisend for a number of years now. I send out a newsletter once every 2 weeks and I have a couple of automations running as well. I don't always find the interface the most intuitive but by using the chat service on a couple of occasions I always get back on track.
Today I specifically want to highlight the chat service and the help I received from Saleh, who, despite being very busy, took the time to:
1. explain why he may be slower than usual to respond (and apologised ofr it more than once)
2. supply me with a link to help answer my initial query
3. respond with comprehensive and detailed answers to my fairly elaborate follow up questions (not the type of questions you want to receive when you are very busy!)
As a result, I know what my options are and again can get back on track.
Much appreciated Saleh, you are a credit to the team.
Thank you so much for taking the time to share such a detailed review! We're thrilled to hear that Saleh provided you with the support you needed - he truly is a star! We might just need to clone him to keep up with the demand! 😄 Your kind words mean a lot to us!
I've been using Omnisend for a few years now and will say that the team who help you with technical issues and assistance are amazing, they are so patient and nothing is too much trouble.
I've not been impressed though with the implementation of the reviews section and believe there to still be missing features. I just feel like this section was rushed and not thought through properly from what a customer needs.
However, the team themselves have been so helpful and even though it was not possible to resolve all issues I have with the reviews section I still highly recommend this app and it's team.
Hello there,
Thank you for your feedback! We're glad to hear that you've found our team amazing, and helpful over the years.
We appreciate your honest input regarding the reviews section, and understand your concerns about missing features. Your feedback is valuable to us, and we will take it into consideration for future improvements.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
I would recommend this app to anyone starting our in email marketing learning from the beginning because the customer support is really excellent, 10/10.
Thanks for the stellar review! We’re so glad to hear you’d recommend us to beginners in email marketing. If customer support were a sport, we’d be winning gold medals left and right! 🥇 If you ever need more help or have questions, we’re just a message away.
Always quick to respond and easy to navigate but I find it pretty pricey for a small business, so don't send out as any emails as I'd like.
Hello there,
Thank you for your feedback! We're glad to hear that you find our service quick to respond and easy to navigate. We understand your concern about pricing, especially for a small business. We strive to offer value that justifies the cost, and we're always looking for ways to better meet the needs of all our customers.
If you have any questions or require further assistance, please don't hesitate to reach out. We're here to help!
Omnisend is a robust app that I find to be a little less than intuitive personally since my marketing needs are pretty simple. However once I learned how to navigate it, it does what I need effectively and the shopify integration works. And most importantly, their customer service is fantastic and quickly helped me troubleshoot my issues. Shoutout to Karine for the help :)
Hello there,
Thank you for your review! We're glad to hear that Omnisend effectively meets your marketing needs and integrates well with Shopify. We're especially pleased that our customer service was fantastic in helping you troubleshoot issues.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Good Customer Service . So far so Good
We appreciate your feedback! Here’s to turning ‘so far so good’ into ‘always amazing’! 🤩
SIMPLE AND EASY
Hello there,
Thank you for your review! We're glad to hear that you find our platform simple and easy to use.
If there's anything more we can do to enhance your experience, please let us know. We're here to help!
I've had some frustrations over the last couple of years with this app, but they are constantly trying to make improvements-- some are helpful, some not so much. I really appreciate the responsive customer support. Pretty easy to use once you get the hang of it.