Omtaler (2 728)
Raffiner
-
Etter vurdering
I am writing to provide feedback on my recent interaction with Maria with Omnisend regarding SMS setup and account creation. She truly surpassed my expectations by walking me through the process step-by-step and verifying everything along the way.
Maria was extremely helpful and patient throughout our interaction. Her guidance made the setup process smooth and easy to understand.
Thank you for having such a knowledgeable and dedicated employee on your team.
Thank you so much for this thoughtful feedback! We’re thrilled to hear Maria made your SMS setup and account creation experience smooth and easy. Her patience and step-by-step guidance truly reflect the kind of support we aim to deliver. We’ll be sure to pass along your kind words — she’ll be honored!
Making the Switch to Omnisend Was the Best Decision
We recently decided to switch to Omnisend, and as beginners, we’re still learning the ropes — but thankfully, they have an amazing support team!
Huge shoutout to Baarath, Hunter, and Mathias — all fantastic people, especially Baarath, who’s been incredibly patient and quick to assist me in building our flow. He replies so fast, understands my questions clearly, and even goes the extra mile by creating Loom videos to guide me step by step.
All in all, Omnisend is an excellent platform backed by a truly outstanding support team. They never make you feel lost or alone — they’re available 24/7, ready to help you figure things out and answer every question with care.
Highly recommended!
Thank you so much for the glowing feedback! We're thrilled to hear the switch to Omnisend has been such a positive experience. Starting something new can be overwhelming, so it means a lot to know our support team has helped make things feel clear, calm, and genuinely supported — exactly what we aim for. We're here 24/7, always ready to guide you step by step whenever you need it. Thanks again for the kind words and for choosing Omnisend!
The webinars are very informative and help you get a good grasp on email marketing
We love hearing this! Our webinars are designed to make email marketing feel clear and approachable, so it’s great to know they’re giving you the insights and confidence to level up your strategy. 🚀 Thanks for sharing!
Terrible customer support. Sending copy paste messages. My account was suspended right after making one. I appeal several times but all I got was a copy paste messages. saying I was spamming emails when I did not even sent single email as account was suspended 5 min after making it. Glad I turned to Klaviyo which is a far better email marketing app. I hope others dont waste time with terrible customer service of omnisend.
Hi there,
We’re sorry to hear about your experience. Please know that our Support team escalated your case twice for a full review with our Compliance team, but after careful consideration, the suspension decision remained unchanged.
As noted in our Terms of Service, we reserve the right not to disclose details of the review process. However, we want to assure you that the decision was made thoughtfully and in line with our policies designed to maintain a safe environment for all users.
We’re sorry we couldn’t meet your expectations this time and wish you the best with your future email marketing efforts.
They have the best support team! Sometimes I need to get things done quickly, and when I’m unsure how to set everything up properly, they’re always there for me, ready with step-by-step guides. Today, Mathias literally saved my day by helping me out. Thanks to him, my clients are happy, and so am I.
Now that’s what we call coming through in the clutch! 🙌 We’re so glad our support team — and Mathias especially — could step in with exactly what you needed, right when it counted. Helping you move fast and keep your clients happy? That’s a win-win in our book. Thanks so much for sharing this!
Johnny from customer service was a big help! He helped me step by step with an issue I had until it was resolve! So far, I am satisfy with Omnisend. The free plan includes a lot of things and it's easy to set up and create a workflow and campaign. It's user friendly and I can design it to my liking.
Thank you for the great review! We’re so happy Johnny could walk you through the issue and that Omnisend has been working well for you. The free plan is packed for a reason — we love making it easy for users to hit the ground running!
We've been using Omnisend for over two months now. We love the app and the customer service team is so great! Every-time we've had an issue they'd been extremely helpful with helping us with anything and they make it so easy. It's so much easier to navigate than Klayvio and the onboarding is seamless when you use Shopify
Love to hear it! We designed Omnisend to take the complexity out of email marketing — so it's great to know that setup with Shopify was smooth and our team made every step easier. Thanks for choosing us!
I highly recommend this app for its user-friendly mode. Setting up, uploading contacts, and creating gorgeous emails is very easy. The price is very affordable, which helps the growth factor a lot.
My Rep, Hunter S., was friendly and helpful and made the purchase a no-brainer.
We love everything about this review — thank you! 🙌 So glad Omnisend has been easy, affordable, and a great fit for your business. We’re especially proud that Hunter S. made the experience seamless and helpful. Thanks for trusting us!
They have an efficient help/support team, who really try not to leaving you hanging and waiting. They do make a real effort to resolve it. Thanks Omnisend.
Thanks for the thoughtful feedback! It's important to us that no one feels left waiting, and we’re so glad our team could provide the support you needed. We're just a message away whenever you need help!
I’ve been using Omniset for a while now, and I have to say—it’s an absolute game-changer, especially if you don’t have a marketing background! The setup is incredibly easy, and no coding experience is needed. The email templates look sleek and professional right out of the box, making it simple to create stunning campaigns without any headaches.
One of my favorite features is how effortlessly you can track your business performance. The charts and analytics are super user-friendly, giving you clear insights without feeling overwhelmed by data.
Omniset also runs webinars that are super useful, helping you get the most out of the platform. And their customer service? Top-tier! They’re incredibly responsive, helpful, and patient—especially if you’re struggling with the basics, like domain setup (we’ve all been there, haha).
So far, I absolutely love Omniset. If you’re looking for an easy-to-use marketing platform that delivers great results without the technical hassle, this is it! Highly recommend.
Game-changer? We’ll take it! 🚀 We’re so happy to hear that Omnisend is making email marketing easy and effective — even without a marketing or coding background!
Sleek templates, user-friendly analytics, and helpful webinars are all designed to keep things simple while delivering real results. And of course, our support team will be thrilled to know they’ve made your experience even smoother (we totally get the domain setup struggle!).
Thanks for the glowing recommendation — we’re excited to keep supporting your success!