Omtaler (5 968)
Raffiner
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Etter vurdering
I have used other email marketing apps in the past and Omnisend has been the easiest to use by far!!
We were considering omnisend to handle our emails but after downloading we discovered undemocratic and unethical business practices clear which we find unacceptable.
Firstly, they charge by user but do not allow you to upload a supression list which all other email providers allow. It's pretty standard in the industry.
Secondly, if you manually unsubscribe a set of users you don't wish to market to via omnisend, they will aggressively block you from marketing them via any other app by switching the accept marketing status to OFF on shopify. Imagine you have low open rates among a particular set of customers but they respond well to another channel, omnisend will not allow you to remove them unless you remove them fromm all other comms channels... except their own sms and push channels!!
I assume this is because they want total control on push and sms and are unwilling to sit along side other apps. But it's not ethical to force it on merchants.
Just to be super clear, on their site it says: "In Omnisend, the same contact may have different subscription statuses for each of the channels, Subscribed to Emails, and Unsubscribed from SMS or Push Notifications. For that reason, we don't keep a Suppression list"
But over email they will tell you "Contact unsubscribing from marketing = they're unsubscribing from Omnisend = they're unsubscribing from Shopify marketing as well."
I have now deleted the app.
Thank you for your feedback.
Two-way Shopify sync was implemented more than a year back when we had to comply with Shopify's requirements. Suppression list feature was not considered then, since our customers never requested it. Nevertheless, your scenario proves that the suppression list is a huge feature request that we definitely should consider having. We have already passed your feedback to the product teams.
Jurate has already reached out to you to talk more about this, thanks!
I have just started with Soundest but I am in love with it's user friendly setup. It makes pop up's and email campaigns so simple to create but so attractive and professional at the same time. I can't wait to explore more!
The customer service sucks! They kept changing people to communicate with me, requiring me to repeat the problem every time. But no one could follow up the issue further. There miss some data of my contacts! They told me delete all the contacts on Omnisend, then it would sync back from shopify again. But NO!! It didn't. I try to get the support three times, finally, they sync back the contact list from shopify. But all contacts have no historical order records. Until now, there is no technician to solve my problem. The customer service just kept asking me to repeat my question.
Hello and thank you for your review!
Accept our apologies for the experience you've had with the service. Our senior support representative has already contacted you with additional information regarding your issue.
Have a wonderful day!
Awesome ! Recommended To Every one !
Helpful & quick to respond. Highly recommend. There's a learning curve, but it is easy to use once you figure out how to work it. Nicholas was very supportive today on some issues and appreciate their time. Thanks for the great app.
Just sent my first email campaign and I am really impressed by the analytics, reporting and ease of use of Soundest.
have done many things i always wish to do
I just downloaded this app to help me with automated emails for my store, so far so good. Lets see how it goes.
I got in touch with the support team at Omisend for help with a query, Sanya was very quick to reply and her response was extremely helpful. Great service!